Jorge Castillo

Jorge Castillo Email and Phone Number

Specialized technical support in PMS / Implementation and integration of systems / QA / Agile methodologies / Customer Success / Account management / Channel managers & OTAs / ⭐8+ years of experience in hotel technology @ The Food Corridor
fort collins, colorado, united states
Jorge Castillo's Location
Argentina, Argentina
About Jorge Castillo

8+ years of experience in hotel technology, specializing in Property Management Systems (PMS) implementation, configuration, and technical support.Proven track record in integrating PMS with various complementary systems, including channel managers, OTAs, billing systems, and payment platforms.Skilled in agile methodologies, QA, and customer success. Extensive experience in manual testing, issue resolution, and providing exceptional customer support. Demonstrated ability to collaborate effectively with development teams to optimize system performance and user experience.Key competencies include: ✅ Advanced PMS implementation and configuration for over 200 hotels ✅ Comprehensive testing and quality assurance ✅ Agile project management using tools such as Jira, Trello, and GitHub ✅ Customer success and account management ✅ Complex problem-solvingAchievements: 🏆 Successfully implemented PMS and billing systems in 7+ countries, significantly improving operational efficiency. 🏆 Enhanced system performance through continuous improvement initiatives and collaboration with development teams. 🏆Optimized technical support processes, reducing response times and increasing customer

Jorge Castillo's Current Company Details
The Food Corridor

The Food Corridor

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Specialized technical support in PMS / Implementation and integration of systems / QA / Agile methodologies / Customer Success / Account management / Channel managers & OTAs / ⭐8+ years of experience in hotel technology
fort collins, colorado, united states
Website:
thefoodcorridor.com
Employees:
6
Jorge Castillo Work Experience Details
  • The Food Corridor
    Technical Specialist
    The Food Corridor Oct 2024 - Present
    ● Find issues by conducting manual Quality Assurance (QA) testing on web application for product features, improvements, and bug fixes to ensure they meet requirements before a release to production. ● Document all QA findings to pass along to other team members. ● Pair with the VP of Product and Developers to resolve problems as needed ● Maintain, add, and fix automated regression tests in Ghost Inspector and conduct regression testing prior to releases ● Reproduce, document, and identify causes for bugs found in the system● Implement tools to optimize testing and other internal processes ● Run commands in your CLI ● Maintain and improve QA documentation
    View
  • Selina
    Property Management System Specialist
    Selina Aug 2018 - Oct 2024
    Argentina
    Specialized technical support in PMS configuration, QA and implementation for over 200 hotels across multiple countries. Responsibilities include configuration, integration with channel managers, and linking with billing systems and payment platforms in more than 7 countries. Teamworking with the development team for issue identification, modification, redesign, and resolution of client needs based on system growth and feature expansion
    View
  • Winkshotel - Pms
    Account Manager
    Winkshotel - Pms Jan 2015 - Aug 2018
    Argentina
    Account management for over 80 clients, including system configuration, implementations and integration with channel managers and billing systems, user training, software testing, and issue tracking. Additionally, provided demos and consultations to potential clients in order to achieve the system implementation.
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Jorge Castillo Education Details

Frequently Asked Questions about Jorge Castillo

What company does Jorge Castillo work for?

Jorge Castillo works for The Food Corridor

What is Jorge Castillo's role at the current company?

Jorge Castillo's current role is Specialized technical support in PMS / Implementation and integration of systems / QA / Agile methodologies / Customer Success / Account management / Channel managers & OTAs / ⭐8+ years of experience in hotel technology.

What schools did Jorge Castillo attend?

Jorge Castillo attended Coderhouse, Universidad Central De Venezuela.

Who are Jorge Castillo's colleagues?

Jorge Castillo's colleagues are Jack Maude, Matthew Okerman, Hailey Edmondson, Meghan King, Vishal Pathak.

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