Jorge Zuniga Email & Phone Number

San Francisco, California, Us

During my tenure at Asana, I have made significant contributions to the company’s strategic goals through impactful leadership, innovative project execution, and fostering a collaborative work environment.Key Achievements:* Led the transformation of Enterprise Technologies (ET) infrastructure, enhancing time to market and reducing dependencies. Proposed and implemented segregation of ET infrastructure to a dedicated Organizational Unit, improving roles, access controls, security, and resource allocation. * Saved ~$1M by completing the project with 2.5 FTE resources. * Deployed Kubernetes infrastructure for SnapLogic, saving $250k in licensing costs. * Enabled secure partner access to GitHub code. * Enhanced ecosystem security, especially in Snowflake.* Maintained Snowflake consumption costs within budget while securing future project increases through optimization and cost monitoring.* Successfully deployed an Accounts Payable tool and enhanced incident management processes, streamlining operations and reducing costs.* Achieved and maintained 95%+ data quality, exceeding SLAs and enhancing data-driven decision-making.* Ensured 98%+ of incidents are resolved within SLA, contributing to operational reliability.* Established a comprehensive governance framework for the Financial Data Pipeline (FDP), enhancing efficiency, reliability, and strategic organizational design.* Unified BI and DI teams, fostering a collaborative environment and co-creating interdependencies.* Aligned team objectives with company goals, driving significant positive impact.* Demonstrated flexibility and foresight, adjusting priorities in response to organizational needs.* Coached the team towards high performance, ensuring high-quality outcomes.* Built strong relationships, guiding strategic decisions and business strategy.* Guided the team to meet future demands, ensuring agility and resilience.

Belmont, Ca, Us

Implemented a Systems Integration Strategy to simplify development and reduce costs. This strategy is based on SaaS to SaaS data integrations performed via Dell Boomi and heavy duty complex ETL via Talend. With both platforms implemented on a SaaS (cloud) and active / active multi-geo approach to comply with RingCentral’s 99.99 uptime SLA for back end internal services.Worked with a select group of Directors and VPs to create a new yearly review methodology proposal that was then presented to the executive team for approval. This proposal is how RingCentral executes yearly reviews now. Member of the continuous improvement for new hire onboarding and employe life cycle management.Standardization and data quality of terms and attributes cause a tremendous amount of rework and manual efforts. Implemented Master Data Management concepts and systems to drive data accuracy and standardization across systems and departments thus reducing overhead and complexities while improving delivery- Employee Master- Customer MasterAs the company grows, so is the proliferation of ad hoc solutions and shadow IT processes. Created an IT Enterprise Architecture practice to review redundancies and rationalize application growth. One key aspect of this practice is to understand how data flows across systems and to ensure new initiatives get properly vetted. Work with the HR, Operations and Finance organizations to Streamline HR processes such as the employee life cycle. Implemented several automations to track and reduce the time that takes to onboard a new employee from days to near real time. Starting with one developer and one admin, built a team of 23 members across Development, QA and Operations support across three geo-locations (US, China and The Philippines). - Operations support- Functional QA, SIT and supports UAT across all IT groups. - Development of integrations and complex ETL for various business units across the organization

Time to market delivery of break fix and business as usual requests became a challenge for the BIDM organization. Deployed a dedicated Dev OPS team while moving to agile methodologies and developing the appropriate tools and measuring KPI’s. This resulted on an increased productivity of 3 fold in the first 2 months.Implemented a standardized methodology for evaluating performance across two axis (Delivery and Potential). After collaborating with the group SVP, this method is now adopted by the entire BIDM organization.Standardized data replication from Bank of the West to the IHC parent company became fragmented and lacked standards as a result of work being federated to multiple workstreams. Architected a metadata driven standardized solution for all workstreams to integrate data on a secured, encrypted bidirectional way. Reducing delivery time from two weeks to under 8 hours of total effort.Responsible for managing 28 developers across multiple workstreams as well as dotted line managing a team of BSAs, Project Managers and Operations Support personnel.

All Foreign Banking Organizations (FBOs) that meet the threshold to be required to establish a U.S. Intermediate Holding Company (IHC) are required to be compliant with U.S. Basel III regulations. Responsible for integration of Risk related data from 22 source systems into the bank’s centralized data warehouse. Once aggregated, this data elements needed to be integrated into BNPP US Holdings data ware house for regulatory reporting.Managed the implementation of data flows to calculate VaR, sVaR and sensitivities and RWA reporting for Basel III and Volker regulations.Managed delivery of a set of applications for various non-financial risk requirements implementing SharePoint, Archer and Forum systems / applications.

Data Replication at scale between petabyte BigData platforms in multiple geo-locations was a big problem at PayPal DT taking weeks and many development days effort per object. With a team of 7 engineers and a modest budget; Implemented a Data Replication framework that reduced latency to under 24 hours for first time objects and under 1 hour for incremental replication. Also reducing the need of engineering efforts returning an estimated 20 headcount capacity in the first 5 months since implementation. This capacity and the ability to enable critical Risk and Fraud Prevention models accounted for an estimated ROI in the millions over a year period.

Real Time fraud prevention models are big part of PayPal’s value added proposition. Integrating BigData mining and analysis from the Hadoop systems became a most have for PayPal to stay ahead on the fraud prevention area. With this need as a requirement, implemented an integration platform to move data logging (messaging data) near real time to a Hadoop platform for it to be mined at scale. This platform allowed for mined data to be moved back to the real time in memory databases (Terracota system).Enhanced merchant reporting and analytics replication environments from an 89% service level agreement (SLA) adherence to a continuous 99+% adherence by revamping ETL framework which allowed the company to offer new services and tools to merchants.TTM hindered by monthly releases and scalability affected by aging designs were two of the main problems affecting the payments processing engine. Acting on a role of Steward and advisor, architected and delivered the migration of C++ batch jobs to Informatica for the payments processing and financial reconciliation areas reducing execution time from hours to minutes and improving TTM to a more agile ad hoc schedule.PayPal has a strong 99.99% availability requirement for back end systems. The ETL infrastructure was continuously failing this KPI. With a team of 6 engineers and an appropriate budget; migrated PayPal’s ETL infrastructure from a multipoint of failure implementation to a full tolerant Informatica grid environment that spawns multiple data centers and security zones. This enabled the infrastructure to achieve a 99.99% uptime and deliver to other critical SLA metrics.Transformed a high-performing team into a stellar engineering group that set expectations for enterprise-wide Data Technology Engineering practices in the areas of BigData, BI, ETL and Integration.

As data usage and needs exploded, system capacity diminished and CPU consumption increased leading to unsatisfied business users and delayed SLA completion times. Managed and delivered Multimillion dollar expansions to PayPal's world-class Teradata data warehouse systems; expanding the infrastructure from 8 to 16 to 64 to 128 nodes enterprise class infrastructure adding the estimated capacity and storage to accommodate to the forecasted demand. Strategized the right infrastructure size, and negotiated multimillion dollar contracts with the vendor.Implemented PayPal’s first Hadoop system that paved the way to the creation of two other world class multi petabyte Hadoop implementations.The ETL infrastructure didn’t scale to the needs to analyze event data in near real time. To remove that impediment, implemented a GoldenGate data delivery integration between an Oracle rules based event engine and a Teradata 2600 appliance used in fraud prevention and Risk analytics models. This implementation allowed to move to a 1 minute interval data replication.TTM for Release Engineering was at a critical point were it took a minimum of 7 days to deploy workflows. Improved the delivery latency to 24 hour cycles by Establishing Change Control and Release Management practices and automation for the PayPal data warehouse infrastructure. Applied agile practices to Release Engineering thus enabling quick turnaround.Built a world class global operations systems from the ground up in Chennai, India introducing innovative managing and monitoring processes that were later adopted by other groups with in PayPal. Scaled this operation from to a well optimized twenty four member team providing 24x7 support on all platforms in four locations across the globe.Implemented Sarbanes Oxley (SOX) compliance controls in collaboration with Internal/External Audit. Co-wrote a white paper to certify Teradata SUSE Linux systems to the eBay and PayPal strict security standards.

Leading the Global Development teams (San Jose, Austin, Omaha and Chennai) building Data warehouse and Business Intelligence solutions using top tier Data warehousing, ETL and BI technologies.Twice guest speaker at Teradata partners in topics such as Oracle-Teradata migration and Living the Spider Web “The complexities of scaling analytics environments”.Played a significant role building PayPal Data Engineering practice in Chennai, India, growing the team from inception to over 80 engineers at the time. Lead the implementation of PayPal’s first email campaign infrastructure leveraging the power of Teradata and third party vendors. This infrastructure led to the development and implementation of a secure mechanism for third party vendor integration solutions.Lead the implementation of a checksum mechanism to ensure that financial data is not tampered with and to capture any data change not initiated by a proper change control process. This mechanism became the basis for Internal/External Audit and SOX compliance processes in the Enterprise Data warehouse.Successfully managed the migration of PayPal reporting infrastructure in Oracle to an Analytics, Data warehousing and Business Intelligence infrastructure in Teradata / Microstrategy.

San Jose, Ca, Us

Lead BSA / Developer for the integration of Cisco’s Oracle ERP systems and state of the art Service Configuration engine. Developed and implemented best practices for PL/SQL developers to adhere to stubbed development and Java development standards.

Implemented an enterprise level solution for Tech Support, Sales and Contact management using Siebel technologies.implemented a SaaS knowledge base and self service tech support infrastructure using Siebel Web applications that served not just Conxion’s customers but its customers as well. Delivered an infrastructure to integrate the Siebel platform and the Billing system reducing the Operational Expenses by 50% and automating delivery of billing and invoicing information to customers.Built an internal development organization from the ground up providing solutions and automation for the Tech Support and Customer Service organizations.

Implemented a Documentum based system to integrate fax severs in to the Oracle ERP system. This implementation reduce Operational Expenses at Cisco by eliminating the need to handle paper and faxes as well as the data entry costs associated. Reduced human resources needs from 24 to 2 and improved time to market from hours to real time.Implemented a web based system to track and return returned equipment to inventory with in the Oracle ERP system reducing the data entry needs and improving time to market and visibility to account executives and management.Implemented a Data Systems Interchange (DSI) infrastructure to integrate various database systems with the Oracle ERP system and an the nascent Data warehouse.