Jorge Quintero Email and Phone Number

MSSA is an industry-leading educational program designed specifically to support the military community, including transitioning service members and Veterans by providing live instruction, hands-on virtual labs, real-life application and certification opportunities. Program technical instruction includes:• Collaborated with team members to design, write, build, and support a broad range of programs and applications, including Azure applications, prioritizing functionality, reliability, and ease of use.• Led queries on sales reports, acquiring fundamental skills in C# and SQL; gained proficiency in conceptual frameworks for web application development, ASP.NET MVC, and Azure application development.• Gained technical knowledge to make actionable recommendations for optimizing products and creating upselling and cross-selling opportunities for sales teams.

GEOSPATIAL INTELLIGENCE ANALYST, SACRAMENTO, CA• Partnered with senior leadership to define strategic direction, establish clear goals, delegate tasks to team members, and drive timely achievement of organizational objectives.• Integrated intelligence analysis in support of the Military Decision-Making Process; led QAQC checks on 1000+ time-sensitive intelligence products, ensuring accuracy and optimal customer value.• Spearheaded implementation of a software program, reaching out to stakeholders and decision-makers to promote the product, communicate its value, and accelerate adoption.• Employed active listening and problem-solving skills to customize the software program for the organization’s unique needs, creating a value proposition that gained buy-in and overcame objections.• Crafted and delivered presentations that educated employees on software program features and benefits, effectively communicating complex technical information to non-technical audiences.MISSION SUPERVISOR, RAMSTEIN, GERMANY• Articulated complex solutions to senior management and technical personnel within partner and customer organizations, enhancing user experience with improved customer communication tools.• Transformed ambiguous program requirements into clear action plans, ensuring timely and efficient delivery of quality programs and products that maximized partner and customer satisfaction.• Empowered 10-15 member teams with strong leadership and coaching, reviewing feedback reports and implementing training programs across four teams to drive continuous improvement.• Strategized innovative software solutions with Palantir for USAF problem set and built workflows in Gaia and Workshop; presented solutions to stakeholders and demonstrated the value of deploying configurable software.• Increased customer communication by 83% by effectively collaborating with team members and stakeholders to design and implement features, perform user testing, and refine software.

•Understood the financial needs of small business clients and offered tailored banking solutions.•Provided suitable banking products and services, such as loans, lines of credit, and cash management services•Resolving customer complaints and issues promptly and effectively.• Administered and processed retirement financial transactions on retirement plan accounts, ensuring compliance with IRS regulations and Citi Bank policies and procedures.• Assisted clients with account inquiries and policy changes, ensuring adherence to compliance standards.•Analyzed and resolved complex account discrepancies, delivering accurate and timely financial reporting