Provide Tier II technical support to resolve software, hardware, and other related IT issues. Provide customer service and end-user assistance at the work station, docking station, or other IT assets and resolve any hardware or software issues that may be present.Complete and/or resolve the moving/relocation of IT assets and resolve any issues that may result due to arelocation, change or deletion of IT assets such as printers, scanners, and other peripherals.

• Assist in the development of IA policies and procedures. • Conducted SCAP scans on different devices to determine if device is compliant with STIG.• Assist the Information System Owner (ISO) and Information System Security Manager (ISSM) in the registration of IT systems into the Enterprise Assurance Support Service (eMASS) in accordance to DoD Risk Management Framework (RMF). • • Performed other duties as assigned.Conduct risk and information assurance vulnerability assessments (IAVAs) of planned and installed information systems to identify vulnerabilities, risks, and protection needs. Assist in the development of recommendations and corrective actions and determine efficient means to comply.