Jorge Ramirez Email & Phone Number

United States

United States

Contractor

Omaha, Nebraska, United States

La Vista, Nebraska, United States

• Assist Customers and other departments with escalated chargeback and protection services issues and provide coaching.• Document interactions on accounts. Update and maintain all records required in the chargeback department.• Focus on improving product and system knowledge by working with Product Integration.• Provide feedback regarding post-push issues.• Complete productive tasks within required timeframes.• Multi-tasking covering a variety of queues with sense of urgency.• Learn and adapt to new technologies.• Work with Internet software applications such as: Microsoft Office Outlook, Work, and Excel.

La Vista, Nebraska, United States

• Build, develop, and lead a team of agents to meet required performance standards.• Ensure agents adhere daily attendance.• Complete agent one on ones on weekly and monthly basis.• Complete Quality Assurance on agents to ensure that agents follow procedures and guidelines.• Develop and communicate action plans for agent performance based on strengths and weaknesses. Set objectives that includes training and goals to achieve within a month and a quarter.• Ensure that all chargebacks are responded within the required timeframes.• Provide daily communication as needed.• Attend chargeback seminars.• Participate in the interview and selection process.• Issue disciplinary actions according to HR policy.• Work with peer supervisors to gain efficiencies and understand new trends.• Participate in managerial training courses.• Complete special projects as needed.

La Vista, Nebraska, United States

• In-depth knowledge of Visa, MasterCard, Discover, and American Express Policies, Regulation E, Regulation Z.• Assist other departments with escalated chargeback issues and provide training when needed.• Work charge backs and stolen Credit Card Queue and Service Request.• Work with banks to recover funds.• Handling escalations.• Conducting training sessions.• Conducting team meetings.• Working merchandise returns.• Conducting Quality Checks.

La Vista, Nebraska, United States

• Use Kana, Admin Tools, and the Internet to determine fraudulent activity and possible chargeback recourse on PayPal accounts.• Work charge backs and stolen Credit Card Queue and Service Request.• Work with banks to recover funds.• Take bilingual calls as needed.

Omaha, Nebraska, United States

• Analyze account activity by reviewing the FDR cardholder master-file to determine suspicious activity and to obtain as an end result, termination of fraudulent activity.• Review account activity with cardholders in an effort to identify fraudulent use of their credit card account.• Temporarily block accounts with suspicious activity based on analyzed date and cardholder contact.• Receive and respond to cardholder inquiries regarding their account activity.• Complete and on-line non-monetary transaction to update telephone numbers on the cardholder master-file.• Take bilingual calls as needed.

Omaha, Nebraska, United States

• Operate Fima Machine• Program the computer board.• Cut down statements, inspect fold and verify accurate reading of the computer. Operating the Machine:• Make all necessary adjustments as the machine runs.• Meet quality and productivity standards.• Continuously maintain the LAN, daily logs and paperwork.