Skip trace Investigator with 5+ years of experience. Enjoy a top-performer status for a preeminent auto finance B2B forwarding company, while learning and balancing laws and regulations, building relationships within the industry and growing my skill set. Locate difficult to find assets, due to repossession, fraud, identity fraud, business fraud, unauthorized straw purchases, purchases made by shell companies, bankruptcy, and liquidation. Recover an average of $9-10 million annually in lost assets for a current client. Provide account management solutions and excellent customer service to Santander Bank, Chrysler Capital, HD Financial, Eaglemark Savings Bank, Ally Financial, NMAC, Infinity Finance, and Yamaha Motor Finance. AREAS OF EXPERTISE• Account management• Skip Tracing and Investigations• Conducting phone interviews• B2B • Kaizen • Lean management • FDCPA and FCRA compliance• Interpersonal skills• B2B client relations• Research• Data Collection• Positive feedback loop model creation• Lead development• Strategic planning• Root cause analysisTECHNICAL PROFILE• Lexis Nexis Risk Solutions | Accurint• TLO xp | TransUnion • Equifax | ePort• idiCORE| Interactive Data• CLEAR Investigative Suite- Investigation Management Software• SAP Concur | SaaS• IRIS |CRM for large queue management• RDN |CRM for large queue management• SAP Concur | SaaS• SPSS• Microsoft Office Professional SuiteOutside of work, I enjoy road cycling the steep hills of Folsom and El Dorado Hills. I love nature and find peace in hiking and kayaking. I get excited about overcoming business challenges by applying mental models, and sparking up the concept of the flow state to amplify peak level performance.
Listed skills include Research, Behavioral Health, Education, Business Intelligence, and 10 others.