Jorge Serrano Email & Phone Number

Orlando, Florida Area

Orlando, Florida Area

Home renovations, cabinets installation etc.

17345 Serenidad Bulevar, Clermont, Fl 34714

• Started and finished putting on place and fully operational the software system to control all the company operations from construction to sales including all the accounting with purchase orders, work orders also including a module to keep information updated for buyers and trade partners. • Stablish relationship with trade partners, elaboration of the contracts and keep all information required like insurance and licenses from trade partners.• Purchasing materials and stablish take offs for each construction stage so the system can automatically generate the purchase orders.• Purchasing of small goods and office supplies.• Organized the maintenance schedule for heavy equipment and small construction tools. • Scheduling material deliveries and trade partners to perform their jobs.• Help as a translator (Spanish to English) with trade partners who only speak Spanish.• Quality control at the job site to make sure trade partners were performing the job up to the company standards.• Review steps during construction before county inspections to make sure jobs were done according to code.• Be the point of contact for county inspections on many occasions.

• Leading and overseeing activities of a team conducting audits for the Office of the Controller of the Currency on behalf of Wells Fargo Home Mortgage to identify customers who may have been financially injured as a result of errors, misrepresentation, or other deficiencies made during the foreclosure proceedings

• Responsible for performing a variety of loan documentation reviews duties on moderately complex loans, using comprehensive knowledge of policies and procedures for loan products.• Review all the processing, closing and the compliance for loan products.• Interpreting policies while analyzing applicant, property and documentation.• Ordering all required verifications and documentation when necessary

• Manage 30 – 90 day delinquent auto loans accounts.• Advance knowledge of company products and services, policies and procedures, collection systems and how to apply this knowledge when negotiating with delinquent customers.• Utilizing an auto dialing system to initiate customer contact and determined the reason for their default.• Resolved issues related to collateral protection insurance and misapplied payments.• Negotiating workout and payment plans while handling the most complex collection inquiries and issues.• Providing exceptional service to all Wells Fargo customers ensuring the best options are presented in an effort to secure their auto loan accounts.• Skip – trace to find and collect on auto loan accounts.• Exceeded company delinquency and roll rate goals 9 out of 10 months in 2011

Lake Mary, Florida

• Train over 300 new hires that join our collections department on collections technics, collection rules and regulations and software applications. • Train new hires on company policies and procedures, collection systems and how to apply this knowledge when negotiating with delinquent customers.• Train new hires on the utilization of an auto dialing system to initiate customer contact and how to determined the reason for their default.• Train new hires on resolved issues related to collateral protection insurance and misapplied payments.• Developed and train senior collectors on negotiating workout and payment plans while handling the most complex collection inquiries and issues.• Train senior collectors on how to provide exceptional customer service to all Wells Fargo customers ensuring the best options were presented in an effort to secure their auto loan accounts.Train senior collectors on skip – trace to find and collect on auto loan accounts with missing information.

English, English As A Second Or Foreign Language/Esl

English courses

• Bachelor’S Degree On Business Administration, Business Administration And Management, General

Graduate as a business administrator