Jorge Tong, Mba Email & Phone Number

Remote

Oversee efficient service operations and continuous improvement programs to provide outstanding service to customers. Responsible for Fulfillment Management of production and repair orders, Field Returns for repair/replenish processes and Partner Management to ensure cost, quality and production standards are met

Weston, Florida, United States

Promote and introduce new algae-based products for agriculture, animal, and human consumption applications. Source new distribution channels in the Americas to grow annual revenues of brown seaweed as biostimulant and nutraceutical extracts from Peru.

Latam

Advanced strategic supplier sourcing and managed approved OEM contract remanufacturers to instill accountability for defined KPIs (fill-rate performance, quality, and cost) to support business targets. Evaluated on-boarding vendors utilizing data analytical tools (Dynamics 365) to prevent stock outages, Created and managed scorecards, daily/monthly/quarterly business reviews with stakeholders to mitigate shortages. Led financial process (PO to Payment) for product and services rendered by suppliers•Secured US$3.3M annual cost reductions for two consecutive years.•Enabled continuity of supply, reduction of Excess & Obsolete inventory, End of Life (EOL) mitigation, and reduced active inventory by 11%.

Miami/Fort Lauderdale Area

Upgraded Operations service level performance metrics and directed service providers (e.g. call centers, repair vendors, logistics partners, and regional depots) to ensure supplier best practices, continuous service improvements and recovery plans.•Increased efficiency and customer service levels by consolidating call centers with annual cost savings of $500K.•Reduced repair lead-time 32% by through continuous improvement strategy •Improved global spare parts delivery performance to 95% on-time-delivering,

Sunrise, Florida

Excelled in complex environments with multiple in-country service vendor partners for the front and back-end repairs, swap inventory builds, customer total cycle time, reverse logistics, cost reduction, product launches, forecasting, and planning. •Saved $3M by identifying best-in-class re-manufacturing vendor and utilizing asset recovery reclamation processes of same original parts •Developed regional repair network footprint to enhance Customer satisfaction experience.•Aligned services to multiple legislative and environmental regulations and achieved 100% region-wide compliance and adherence to contract terms and conditions.

Miami, Florida

Innovated global logistics processes and mentored best practices for firm and Original Equipment Manufacturer (OEM) vendors to improve quality and efficiency. Addressed relevant changes in country business, tax applications and political environments and resolved customer escalations.•Increased customer satisfaction 20% to 83% rating by providing service training and improved alignment on customers’ requirements. •Achieved 100% compliance by managing customs broker relationships for import/export regulations, receiving zero identified non-conformities.

Miramar, Florida

*Developed bid preparation tools, policies and processes that increase sales effectiveness for North America, Latin America and Caribbean regions*Analyzed overall bid performance, design and produced performance reviews for senior management, outlining changes in trends and recommended corrective action and process improvements*Managed complex RFI/RFQ/RFP involving multi-service business units to effectively streamline bid preparation processes and produced high-quality bid proposals of $200M per year

Executive Master - Business Administration

Bachellor Of Science, Industrial Engineering