Jorge Villarreal Email & Phone Number

Manage the daily operations and overall success of a number of enterprise-level clients. Lead sprints and scrums with team members across multiple departments. Dictate the priorities for each client in a manner that keeps our teams on tasks while meeting client expectations. Responsible for the training and success of members of my team. Ensure the delivery of larger, project-sized tasks in a timely and efficient routine. Maintain day to day discussions/meetings internally and with clients.

Chicago, Illinois, United States

Managed a portfolio of high-value clients, maintaining strong relationships and identifying opportunities for account growth.Developed customized account strategies, resulting in the growth of key accounts over two years.Worked closely with clients to understand their evolving needs, delivering tailored solutions that aligned with their business objectives.Collaborated with internal teams to ensure service delivery exceeded client expectations, achieving a high client satisfaction rate.Led regular strategic meetings with clients, presenting data-driven insights and recommending actions to improve client performance.Assisted in developing new business proposals and participated in contract negotiations.

Greater Chicago Area

Manage all client requests in a timely manner through strategic planning and confirmation of request details, estimates, functional and technical specifications, timelines and written status reports throughout the development process. Ensured the successful completion, quality and/or resolution of all client requests. Scoped, planned, and executed all work needed to deliver a number of high profile projects. Provided support to clients with third party integrations and acted as liaison for any subsequent meetings. Document all aspects of client's account through the use of all available tools such as our intranet, Smartsheet, and Confluence. Worked with the Client Services Director, Technical Manager, Programmers, and all other relevant resources in an effort to accurately and efficiently complete all client requests.

Chicago, Illinois

Managed all projects across multiple teams leading up to app release. Developed new app concept, functionality, and brand identity . Served as main point of contact for communication with all Chada stakeholders . Performed QA for all iterations of app to prepare for launch. Wrote copies for Google Ads, Facebook Ads, website and general app language. Administered over 350 surveys for target audience market analysis.

Chicago, Illinois

Managed and acquired partnerships between Chada and non-profits and influencers. Co-managed Chada’s social media channels and coordinated with partnered organizations for joint social media engagement. Developed brand identity for two apps from bottom up by aiding in audience targeting, messaging strategies, creating campaigns, social media plans. Led, managed, and instructed the Chada Brand Ambassador program, a program that employed 12 university students across the country to spread brand awareness. Conducted research for two apps by analyzing competitors and interviewing users. Raised brand awareness through large outreach efforts, such as emails, demonstrations, tabling at universities, meetings with organizations, etc.

Evanston, Il

Coded for life sequences in transcribed interviews of elderly participants. Developed new directions from similarities and traits found in personal narratives. Participated and presented research in forum discussions on current studies in the field of narrative psychology.

Chicago, Illinois

Researched brand trends and strategies to build portfolios for a number of clients. Analyzed competitors and their strategies, and presented insights to executive members. Observed several focus groups and compiled summary of notes for supervisors. Tabulated data, formatted charts and tables, and analyzed quantitative and qualitative data for a variety of brands.

Chicago, Illinois

Recruited patients in emergency department for research study. Input patient information into Enotis (a patient database), helped design surveys through Redcap (a survey platform), conducted follow-up interviews, kept records of patient data.

Bachelor Of Arts (Ba), Psychology Major, Business Institutions Minor, Integrated Marketing And Communications Certificate

Activities and Societies: MIXED Race Student Coalition, Northwestern Research, Northwestern Wildcat WelcomeFundraising Chair of MIXED.

Clinical Psychology

Activities and Societies: DIS Buddy Network, DIS Visiting Host ProgramAttended DIS Study Abroad in Copenhagen for fall term 2015. Engaged.

High School Diploma, General

Activities and Societies: Environmental Club, Lane Tech Key Club, One @ LaneEnvironmental Club - Vice President Lane Tech Key Club.