Jose Aleman Email and Phone Number

System Management: Oversee installation, configuration, and maintenance of servers,networks, and related systems.Performance Monitoring: Continuously monitor system performance, troubleshootissues, and optimize resources for maximum efficiency.Security Management: Implement security protocols and measures, conduct regularsecurity audits, and ensure compliance with security policies.Backup and Recovery: Develop and manage backup strategies, ensuring data integrityand availability through regular testing of disaster recovery plans.User Management: Administer user accounts, permissions, and access controls,ensuring appropriate user rights while maintaining security.Documentation: Maintain thorough documentation of system configurations,changes, and procedures to facilitate knowledge sharing and compliance.Collaboration: Work with other IT teams to integrate systems and applications, andprovide support for troubleshooting complex issues.Automation: Identify opportunities for automation of routine tasks to improveefficiency and reduce human error.Upgrades and Patching: Plan and execute system upgrades and patch managementto keep systems current and secure.Project Management: Lead or participate in IT projects, such as migrations,implementations, and system enhancements.Training and Support: Provide training and support to junior staff and end-users,ensuring they understand system capabilities and best practices.

Technical Assistance: Providing help with hardware and software issues for end users.CCH EngagementProsystem FX Practice ManagementGosystemGofileRoomMicrosoft O365Adobe AcrobatInstall and Configuration: Setting up new computers, software, peripherals.Troubleshooting: Diagnosing and resolving technical problems remotely or on-site.User Training: Educating users on software applications and best practices. Maintenance: Performing regular updates, backups and system checks.Backup ExecVeeam Backup and ReplicationAxcient Cloud backup and RestoreNetwork Support: Assisting with connectivity issues and basic network troubleshooting.Documentation: Keeping records of support requests and solutions with ticket system.Trackit and ZendeskSecurity: Ensuring compliance with security policies and practices.