Senior Director, Latam IT – 06/14 – 12/20• Led global business requirements definition and IT solution designs for Asurion’s Latin American business expansion of handset protection product offerings• Drove IT solutions and technical integrations for clients in Mexico, Colombia, Peru, Brazil, Chile, and EcuadorSenior Director, Europe IT – 06/09 – 06/14• Led global business requirements definition and IT solution designs for Asurion’s European business expansion of handset protection & extended service care warranty product offerings• Established regional data center operations, IT department and team for European region• Drove IT solutions and technical integrations for clients in United Kingdom, France, Netherlands, and RussiaSenior Director, Business Architecture – 11/05 – 06/09 • Led Warehouse Management System (WMS) software evaluation, RFP/selection process, fit-gap analysis, functional design, software customizations/system configuration, re-engineered business processes/facility design• Led current state analysis and future state design for ERP implementation, including establishment of project management office, requirements gathering, fit-gap analysis and functional design• Implemented ERP solution for Asia-based parts sourcing subsidiary. Developed and implemented business processes to support inter-company financial processing

Global Program Lead • Managed global supply chain outsourcing programs • Liaison to the commercial team, internal business unit leaders and end-client for complete end-to-end program management. Led global due diligence, partnered with regional leaders, and defined business requirements• Drove IT solution design/development. Accountable for multi-business unit implementations• Managed global budget, timelines, project scope, interdependencies, risk management

Director, IT Solutions & Corporate Business Process • Directed IT Solutions & process improvements for industry leader of 3PL transportation management• Led product development life cycle to build IT capabilities for 3PL transportation management. Ensured that the product offering met external client requirements and aligned with the sales/marketing strategy• Directed IT pre-sales and implementations, successfully integrating new clients into 3PL transactional model• Established business operational transactions via B2B integration methods and business activity management• Drove IT capability fit-gap analysis between business requirements, product offering & end-client requirements • Drove product development life cycle (scope definition, business case, business requirements, conceptual design, functional/technical design, build/buy decision, application development, QA/UAT, training)• Managed partnerships with third party software providers• Increased bottom line corporate profitability by streamlining and improving cross-functional business processes• Partnered with business process owners to design/integrate process controls and metrics into functional areas• Built the corporate business intelligence platform (data warehouse) to provide operational and financial analytics and to bridge the gap between operational processes and financial reporting• Improved finance department business processes by implementing a document imaging solution, providing transactional level accrual capabilities, and providing data marts to assist month-end-close process

Director, IT Solutions • Directed IT Solutions for industry leader of 3PL solutions• Managed IT capabilities product portfolio consisting of packaged and proprietary supply chain applications including ERP (order management/purchasing/finance), WMS (warehouse management) and TMS (transportation management)• Designed IT solutions as repeatable business models by integrating applications to meet client’s unique requirements and/or industry vertical requirements • Managed partnerships with third party application software & integration providers • Supported the sales cycle by delivering client presentations, responding to RFPs, performing client assessments, and developing custom IT solutions • Mapped client’s business requirements to core IT capabilities, developed functional specifications for IT enhancements, estimated solution development costs and client integration costs, created project budget and timelines, managed IT client implementations

Project Manager – 01/90 – 03/94• Managed implementation projects and technical solutions for transportation industry leader• Managed enhancements to application portfolio by validating business cases, prioritizing business requirements, creating functional/technical designs and calculating return on investment. Portfolio consisted of customer/prospect management, vehicle specifications/purchasing, A/P applications (fuel, repair order), lease maintenance, truck rental, preventative maintenance, client billing, consolidated invoicing, A/R, and collections• Managed the IT software development life cycle, including conceptual design, functional/technical design, application development, QA, and end user testing • Drove nationwide deployment of Ryder’s field applications in 80+ district offices. Deployment activities for each district office startup included data migration from legacy applications, hardware and telecom setup, software configuration, training of local district personnel, user support and project team managementApplication Developer – 10/86 – 12/89• Systems analysis, design, and application development of Ryder’s field applications