Jose Quintero Email & Phone Number

Bolingbrook, Il, Us

Bolingbrook, Illinois, United States

Bolingbrook, Illinois, United States

Greater Chicago Area

Responsible for all aspect of Operations and Sales for a limited-service property. Successfully completed a 1.3 million renovation to a Gen 4 Country inn & Suites first, remodel for the Radisson brand in Illinois.

Romeoville,Il

Responsible for all aspect of Operations and Sales for a limited service property Created and administered annual operating budget including monthly variance reports, history and forecast reports, profile production statistics and recommend capital expendituresImplemented and monitored annual business and marketing plans and participates in all marketing effortsHold meetings to motivate, train and develop employee performance and share our successes along with some areas of improvement.Developed and maintained rapport with community contacts to ensure a visible presence in the local community Maintained current sales accounts and actively prospect new accounts Ensure the property, personnel and overall experience exceed guest expectations on a daily basisMaintained positive and upbeat approach to employee relations and guest complaints with tired propertyNegotiated agreements with contractors, vendors and suppliersIncreased ADR from $88.19 in 2013 to $94.03 in 2014 by re-qualifying local LNRs and proper rate revenue management Increased Medallia ( guest service scores) score from 8.1 to 8.7 in just six monthsAssisted management company in selling property to new owner

Rolling Meadows,Illinois

As the Operations Manager for a 230 Room Full Service Hotel, I oversaw the Front Desk, Housekeeping, Engineering and Transportation Dept. I made decisions about beginning or ending employment, and day-to-day tasks of employees in those departments. I was responsible for making sure all hotel guests have the best experience possible during their stay. I worked directly with staff, motivating them to do the best job and always provide outstanding guest service. I also held training sessions in both English and Spanish with staff to help them become acquainted with hotel policies and motivate them to help the hotel and my employees succeed.Together we worked to change the negative Guest Service Scores and took the Hotel from a Red negative GSTS score to a positive Green score in 8 months.

Naperville,Il

As Front Office Manager I was responsible for the Front Desk, PBX, Concierge, Transportation, and Bellmen. My main focus was to providing excellent guest service, maintain high standards and consistency in outstanding customer service.I hired, coached, trained and eliminated staff as needed. As part of the Revenue team I assisted in maximizing the room revenue on a daily, monthly and annual basis. I worked to set rates depending on our market and economic trends. Furthermore,I worked with TPI's to sell rooms during low business demands.Part of my duties involved forecasting and reporting actual revenue to the General Manager.

Naperville,Il

As the Executive Housekeeper I was responsible for all duties of the housekeeping operation and cleanliness levels in all areas of the property. Responsibilities included: staff training, inter- department communications, and staff scheduling. I promoted an atmosphere that insures the company mission statement, “Friendliness and Cleanliness”. This position required strong attention to detail, leadership skills, and the ability to effectively deal with department heads, guests, and team members

Schaumburg, Il

As Assistant General Manager I was responsible for the overall success of the hotel,meeting or exceeding planned objectives for revenue and profit, and ensuringguest satisfaction and product quality standards were met. Assists the GeneralManager to manage all areas of the hotel in accordance with brand standards toachieve a friendly atmosphere of superior guest service and product quality.Provides exemplary performance for staff to follow.Hire, train, coach and terminate all employees as needed.

Libertyville,Il

As Operations Manager for this limited service IHG brand I assisted in overseeing all operational aspects of the property, including guest satisfaction, revenue management, employee staffing & development, sales & marketing, and other administration needs. Staff size was a total of 11people for a 121 room hotel.

Hospitality Administration/Management

Political Science

Activities and Societies: President of Latino Ethnic Awareness Association (LEAA)