Jose Gonzalez Email & Phone Number

Toronto, Ontario, Canada

Toronto, Ontario, Canada

● Develop Dealer Website Program rollout plans and materials ● Ensure client requirements are documented and achieved ● Develop communication and presentation materials● Work with internal stakeholders● Develop corporate, regional and dealer training (launch and ongoing)● Establish all client reporting● Ensure Shift Digital software meets client corporate, regional and dealer needs● Document software and reporting enhancements (project roadmap management)● Ensure Dealer Consultants and support staff are achieving a high level of dealer satisfaction ● Meet with executives weekly; review lead performance, recommend program changes, add, edit or terminate 3rd party providers, evaluate brand lead performance● Ensure client satisfaction with program, the technology, the processes and the Shift Digital team● Maintain and grow existing Enterprise Lead Management Program based on customer requests and best practices

● Manage and analyzed the day-to-day social media community across various platforms, monitoring performance and constantly iterating to drive success● Make recommendations to the team regarding strategies, promotions, and other customer engagement ideas to drive success● Build and support strong client relationships. Communicate and follow up, so all client requests are met in a timely and service-oriented manner● Map the consumer journey to determine where our online traffic is originating and where it ends in the conversion funnel● Coordinate materials and planning for key consumer and trade events including client summits, trade shows, and consumer activations● Act as an online liaison, creating special promotions and responding to client's inquiries on various social media outlets

● Conduct telephone calls to dental service providers for incomplete claims information● Resolve complex, high-priority claims, using intricate systems in a timely manner● Evaluate reports, previous insurance claims and other information to proceed with an accurate assessment● Liaise with all stakeholders to ensure clients’ needs are met● Created and maintained customer relationships by acting as a direct point of contact● Review, investigate and adjudicate highly sensitive information in accordance with group policy while following company protocols.

Toronto, Ontario, Canada

Toronto, Ontario, Canada

● Collaborated with senior managers to develop strategies, and execute them on social media campaigns to support client requests● Extracted data-driven insights and findings and directly proposed actionable recommendations to the client● Prepared and presented an integrated marketing campaign● Support new business opportunities by evaluating potential clients' pain points and what new audiences we can attract to increase their overall presence● Set benchmarks and yearly goals for campaigns while also providing strategies to ensure success● Drafted new positioning statements to help differentiate the client from industry rivals● Worked with the design team to ensure that the clients' needs message we being conveyed in marketing materials