Jose Gutierrez Email & Phone Number

Beverly Hills, California, Us

• Led a team in developing and launching system-agnostic products, resulting in a 92% reduction in fan error rates during ticket viewing.• Executed phased legacy system sunsetting, leading to a 14% decrease in legacy traffic within a year.• Collaborated with Design and Fan Experience to fast-track Ticket Transfer feature, reducing time to market from 12 to 3 months.• Optimized entry processes through targeted product research, reducing average entry time per person from 5 to 1.5 seconds.

New York, Ny, Us

• Owned the Digital Transfer Money product roadmap for chase.com and Chase Mobile. • Collaborated with 70+ cross-functional teams, including engineering, design, legal, compliance, and testing, to successfully deliver prioritized features.• Leveraged analytics to identify customer patterns, driving the development of innovative features. • Introduced "Periodic Investing" for Chase Customers, streamlining the user flow from 5 steps to a single, user-friendly step.

New York, Ny, Us

• Led the integration of middle office operations between Morgan Stanley and ETRADE banking platforms following the acquisition.• Directed product delivery, resource strategy, and budget for a dynamic global team of 100+ professionals. • Spearheaded the construction of the new banking Middle Office across diverse locations, including NY, Arlington, Alpharetta, Chennai, and Bangalore.

New York, Ny, Us

• Spearheaded the development and prioritization of the NextGen product roadmap, Morgan Stanley's pivotal money movement platform utilized by over 6000 advisors, contributing to 43% of the firm's annual revenue.• Established Time Saved as the key performance indicator (KPI), realizing a remarkable 9x reduction in baseline transfer time within 6 months of launch—from 45 to just 5 minutes per transfer.• Streamlined wire transfer processes in collaboration with engineering, slashing steps from 20 to 5 (including electronic authorization).• Implemented agile methodology, resulting in a fourfold increase in release frequency within a year.

New York, Ny, Us

• Defined and prioritized Morgan Stanley Online wire transfer initiation functionality within a $3M USD MVP budget.• Partnered with the go-to-market team to devise a phased launch plan, emphasizing maximum adoption and soliciting user feedback.• Achieved an impressive average Customer Satisfaction (CSAT) of 79% just one month after launch through strategic planning and user-centric implementation.• Worked closely with User Experience and engineering teams to articulate requirements, create wireframes, and develop product prototypes.

New York, Ny, Us

• Led the successful worldwide implementation of the MiFID II Commission Unbundling Program within trade applications.• Collaborated closely with five global application owners to coordinate the deployment of regulatory trade system changes, ensuring seamless compliance.

New York, Ny, Us

• Played a key role as the principal business analyst for the 3D Mobile application, a critical tool utilized daily by over 6000 financial advisors.• Analyzed user statistics and feedback to strategically prioritize and implement new enhancements, ensuring continuous improvement across the mobile application.

New York, Ny, Us

Winston-Salem, Nc, Us