Jose Gutierrez Email and Phone Number
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As a director of product management at Ticketmaster, I lead the enterprise post-purchase services team, where I oversee the development and delivery of innovative solutions that enhance the customer experience and loyalty after buying tickets online. With almost 10 years of experience in product management, I have a proven track record of launching and scaling successful products in the domains of finance and ticketing, leveraging my attention to detail, social networking, and presentation skills.I am passionate about product and powered by people, and I strive to create value for both the users and the business. I hold a bachelor's degree in finance from Bentley University, where I was awarded the Richard B. Fisher Scholarship and the Falcon Society honor. I also hold the Product Leader Certification from the Product SchoolI am also an avid marathoner, having completed 16 marathons and counting, which reflects my dedication, perseverance, and resilience.
Ticketmaster
View- Website:
- secureduniverse.com
- Company phone:
- 44-844 844 0099
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Director, Product ManagementTicketmaster Oct 2022 - PresentBeverly Hills, California, Us• Led a team in developing and launching system-agnostic products, resulting in a 92% reduction in fan error rates during ticket viewing.• Executed phased legacy system sunsetting, leading to a 14% decrease in legacy traffic within a year.• Collaborated with Design and Fan Experience to fast-track Ticket Transfer feature, reducing time to market from 12 to 3 months.• Optimized entry processes through targeted product research, reducing average entry time per person from 5 to 1.5 seconds.
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Vice President, Sr Product ManagerJpmorgan Chase & Co. Mar 2022 - Oct 2022New York, Ny, Us• Owned the Digital Transfer Money product roadmap for chase.com and Chase Mobile. • Collaborated with 70+ cross-functional teams, including engineering, design, legal, compliance, and testing, to successfully deliver prioritized features.• Leveraged analytics to identify customer patterns, driving the development of innovative features. • Introduced "Periodic Investing" for Chase Customers, streamlining the user flow from 5 steps to a single, user-friendly step. -
Vice President, Technology Product ManagerMorgan Stanley Jan 2021 - Apr 2022New York, Ny, Us• Led the integration of middle office operations between Morgan Stanley and ETRADE banking platforms following the acquisition.• Directed product delivery, resource strategy, and budget for a dynamic global team of 100+ professionals. • Spearheaded the construction of the new banking Middle Office across diverse locations, including NY, Arlington, Alpharetta, Chennai, and Bangalore. -
Technology Product ManagerMorgan Stanley Jan 2019 - Jan 2021New York, Ny, Us• Spearheaded the development and prioritization of the NextGen product roadmap, Morgan Stanley's pivotal money movement platform utilized by over 6000 advisors, contributing to 43% of the firm's annual revenue.• Established Time Saved as the key performance indicator (KPI), realizing a remarkable 9x reduction in baseline transfer time within 6 months of launch—from 45 to just 5 minutes per transfer.• Streamlined wire transfer processes in collaboration with engineering, slashing steps from 20 to 5 (including electronic authorization).• Implemented agile methodology, resulting in a fourfold increase in release frequency within a year.
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Technology Product ManagerMorgan Stanley Apr 2018 - Jan 2021New York, Ny, Us• Defined and prioritized Morgan Stanley Online wire transfer initiation functionality within a $3M USD MVP budget.• Partnered with the go-to-market team to devise a phased launch plan, emphasizing maximum adoption and soliciting user feedback.• Achieved an impressive average Customer Satisfaction (CSAT) of 79% just one month after launch through strategic planning and user-centric implementation.• Worked closely with User Experience and engineering teams to articulate requirements, create wireframes, and develop product prototypes.
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Senior Business AnalystMorgan Stanley Mar 2017 - Apr 2018New York, Ny, Us• Led the successful worldwide implementation of the MiFID II Commission Unbundling Program within trade applications.• Collaborated closely with five global application owners to coordinate the deployment of regulatory trade system changes, ensuring seamless compliance.
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Business AnalystMorgan Stanley Aug 2014 - Mar 2017New York, Ny, Us• Played a key role as the principal business analyst for the 3D Mobile application, a critical tool utilized daily by over 6000 financial advisors.• Analyzed user statistics and feedback to strategically prioritize and implement new enhancements, ensuring continuous improvement across the mobile application.
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Technology Summer Analyst (Business Analysis/ Project Management)Morgan Stanley Wealth Management Jun 2013 - Aug 2013New York, Ny, Us
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Finance & Accounting Department InternHanesbrands Inc. Jun 2011 - Aug 2011Winston-Salem, Nc, Us
Jose Gutierrez Skills
Jose Gutierrez Education Details
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Bentley UniversityFinance And Financial Management Services
Frequently Asked Questions about Jose Gutierrez
What company does Jose Gutierrez work for?
Jose Gutierrez works for Ticketmaster
What is Jose Gutierrez's role at the current company?
Jose Gutierrez's current role is Director, Product Management @ Ticketmaster | Product Leader.
What is Jose Gutierrez's email address?
Jose Gutierrez's email address is jose-ramon.gutierrez@db.com
What is Jose Gutierrez's direct phone number?
Jose Gutierrez's direct phone number is +178158*****
What schools did Jose Gutierrez attend?
Jose Gutierrez attended Bentley University.
What skills is Jose Gutierrez known for?
Jose Gutierrez has skills like Leadership, Public Speaking, Microsoft Office, Social Media, Microsoft Excel, Powerpoint, Spss, Access, Spanish, Social Networking, Event Planning, Photoshop.
Who are Jose Gutierrez's colleagues?
Jose Gutierrez's colleagues are Jessica (Marinstein) Jess, Micah Ramos, Sarah Nist, David Cassidy, Gerardo Alvarado, Josh Dennison, Vishesh Sagar.
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