Jose Hernandez Email & Phone Number

Gardena, Ca, Us

Scranton, Pennsylvania, United States

- 4 salaried direct reports; 3 managers and 1 skilled position- Implemented Excel model to expedite highly utilized items to fulfill new orders. Increased items found by 100%-300% daily- Managing direct labor budget that has resulted in $171k saved through September (YTD)- Absorbed the order fulfillment team to ensure customer-promised dates and event dates are met- Implemented a quality team structure in outbound operations to facilitate re-picking quality-rejected items. This resulted in a direct labor TPH improvement of 3 departments and reduced the indirect labor cost due to the quality rejects- Absorbed the customer outreach team that specializes in customer interactions for escalated orders

Scranton, Pennsylvania, United States

- 2 salaried direct report; managers- Planned and successfully executed the company's first 7-day operation. This allowed for smoother level-loading of weekday critical-pull times- Created tools based on volume forecast to plan for headcount and ensure we were within budgeted KPIs- Implemented a new leadership structure to cover all areas of the operations effectively during high-volume seasons- Created dynamic tracking for OB orders to identify trends- Managed a team of managers, leads, and associates (~60 members) and improved problem-solving/coaching & development/floor engagement- Managed CPS direct labor budget that resulted in $302,918 saved vs forecast in 2022- Managed indirect labor that resulted in $349,214 saved in 2022- Led project to create more inventory space resulting in 11% or 33,126 vacant slots for inventory (2,264 locations)- Led project to create 8,600 new inventory locations resulting in an availability of 45,000+ items- Managed CPS that resulted in $66k saved in direct labor through June 2023- Set contingency 3rd party multi-carrier shipment process and provided training - ShipStation- Led project in revamping our tailoring department, resulting in an increase of 36% in efficiency- Led discovery, documentation, and training of systematic location parameters to deploy fixes of sequencing locations and facilitation of new locations- Created a contingency plan to ship orders through an alternative carrier using ShipStation (with business-specific automation) and worked on the logistics of pick-ups, forecasted cost, stations set up, and labor management- Assisted the marketing team in Q1 by recording and editing videos for the launch of the company's TikTok page (16K+ views)- Teamed up with HR to facilitate media from social events organized by operations or HR to share with the rest of the company (photography/videography)

Scranton, Pennsylvania, United States

- Launched 2nd shift inbound operations with trained personnel and helped train a new shift manager to take over. Also launched the 2nd shift outbound operations 3 weeks later- Revamped the receiving department by setting KPIs and a new flow. Increased production 161% the first week. Increased the output, with new personnel, from 5,000 to 15,000 weekly (300% increase)- The same process was applied in the sister facility in Los Angeles- Led project to remove 270 pallets of final damaged items accounting for approximately 140,000lbs - Trained two Area Managers to run the outbound department along with setting a cadence to ensure production is on track- Broke output records in Outbound (orders packed) and Receiving (items received and put away) thanks to efficient management of headcount

Gardena, California, United States

- Created a floor plan for a new 10,000sq ft warehouse- Created 6 departments with SOPs, processes, and rates to ensure standardization of quality- Began culture-setting for 5S and Lean ideals by coaching the team on a weekly basis- Set rates for each departments to correctly labor plan as needed- Created a time keeping system to track labor hours for visibility on KPIs- Launched the first WMS and created/delegated responsibilities to staff on the floor- Created a department specific to the camping industry to boost efficiency, quality, and standardization of multiple component items (parent-child system)

Redondo Beach

- Shipped 30K+ orders monthly and 40K+ during the holidays- Assisted the transition of moving into a 3PL-operated business- Handled communication with 3PL on the East Coast and transitioned to supply chain communication with overseas vendors

Gardena, Ca

Gardena, Ca