Joseph B. Email & Phone Number

Philadelphia, Pennsylvania, United States

Product Manager in the Technology and Product Manager Group Multifamily Group, focused on developing integrated property experiences and the building connectivity network ecosystem• Co-Leads product development for B2B customer portal for ~$93MM portfolio• Doubled adoption rate of customer API integration through process improvements and platform enhancements, while reducing developer hours spent on production issues by ~72%• Launched customer chat support, diverting 60%+ of inquiries from costly inbound call channel• Spearheaded agile process improvements for product, design, and engineering working team

Program and Product Owner of Pharmacy Home Delivery Program, leading a team of cross functional partners to create incredible delivery experiences for millions of customers nationwide• Led a team of four responsible for the Pharmacy Home Delivery Digital Product and fulfillment operation, charged with fulfilling 20MM+ orders per year to customers nationwide• Responsible for product road mapping and coordinating with cross-functional partners to launch product enhancements to answer rapidly evolving business challenges

Woonsocket, Ri

Product Development Manager identifying business needs and guiding implementation of enhancements to create better consumer experiences to maximizing Customer Lifetime Value • Led product development for relaunch of Order Ready and Refill Reminder Automated Outreach programs, deploying 30+ separate code enhancements in 2020• Drove $3MM+ in annual incremental profit by co-launching marketing message experiments • Co-Managed inbound call system upgrade project worth incremental $9MM• Owned Telephone Consumer Protection Act (TCPA) process improvements, including creation of a POS prompt pilot that increased consent rates by 8%• Collaborated on development of new flexible SMS strategy to deliver 5+Million SMS per day in 2021, acting as a SME for the Automated Outreach channel for CVS enterprise partners• Taught over 100 new employees about the product development process via orientation classes

Pawtucket, Rhode Island

Three 5-6 Month Roles in different aspects of brand management•• Global Strategy - Co-managed business development for Nerf’s $1.2B global businesso Expanded brand into 8 new categories though collaboration with licenseeso Launched a $10MM partnership to create branded gear and accessories• Global Product Development - Co-managed $100MM+ global product line o Developed product strategy for 30+ item portfolio through global market research project and analysis of syndicated POS datao Collaborated with cross-functional partners on product development, creation of digital marketing assets, and new product pitches• Regional Marketing - Co-Managed the $500MM+ US Nerf Brando Created marketing offers for 100K member loyalty program and measured market success by analyzing program engagement and sales lifto Identified $700K of inefficiencies in marketing budget and created a plan to reallocate 2019 funds to a targeted digital marketing strategy o Led Amazon brand strategy, co-managing 100+ product listings for $100MM national ecommerce business

Pawtucket, Ri

• Supported Monopoly brand management team in product development process• Drove $1.4MM in Year 1 Profit by recommending product changes to increase Variable Margin• Contributed to interdepartmental internal consulting group and recommended new go-to-market strategies in a presentation to the Hasbro Executive Committee

Stamford Ct

Multimedia start-up creating products for “Children and Families” and “Young Adults” • Designed and developed a full suite of media products including board games, card games, comic books, promotional clothing, and children’s books• Led Creative, Legal, HR, and Marketing teams to generate and protect company intellectual property throughout product design, publishing, and distribution • Raised 720% of requested funding on Kickstarter campaign to deliver products to an international audience

Stamford Ct

Parking lot maintenance company specializing in office buildings and shopping centers • Led business development, CRM, talent acquisition, marketing, & finance teams• Increased profits by 215% by designing budgets, implementing cost controls, increasing production capacity, and expanding revenue generation• Advocated for adoption of labor and compensation standards that increased year-over-year productivity by 23% and talent retention by 90%• Developed and implemented new targeted marketing, job costing strategies, and specialty services to appeal to the target segment and drove an increase in bid win-rate by 65% and an increase in revenues by 133%

Stamford, Ct

• Streamlined customer relationship management system which decreased interoffice miscommunications and increased the number of completed proposals by 52% • Led management team in the search, due diligence, and negotiations process for purchase of new company headquarters which increased industrial capacity by 300%

Master Of Business Administration (Mba), Consulting - Sustainable Global Enterprise, 3.77

Activities and Societies: - Johnson Leadership Fellow - Johnson Admissions Group Interviewer - Treasurer, General Management Association.

Bachelor'S Degree, Religion/Religious Studies, 3.68

Activities and Societies: Head Chaplin of the Alpha Delta Phi Literary Society; Prometheus Fire Spinning Troupe