◉ Design Services: Web Design, Graphic Design, Social Media Design, Logo Design, Print Design.◉ Marketing Services: Marketing, Advertising, Social Media Management, Photo/Video.◉ Hosting Services: Cloud Hosting, Web Hosting, Email Hosting, Domain Name Registration.

◉ Utilising numerous well-known platforms and Alto's existing, long-established database in order to find the most suitable candidates for even the most specific of requirements.◉ Communicating with clients and candidates (predominately in technology) through multiple channels on a regular basis both nationally and internationally.◉ Responsible for meeting sometimes demanding criteria in order to appropriately place candidates with a long-term view for not only the candidates career move, but also in the interest of repeat business.◉ Jointly responsible for developing strategies of business development in order to expand Alto's specialised, yet diverse client base.◉ Carrying out all of the above from Alto's Promenade office as well as remotely.

◉ To this role, I have brought with me my two years of Sales/Account Management experience within this business. This has been taken advantage of internally.◉ Accustomed to measuring my performance directly by numbers, I am very often the highest performer in terms of productivity (technical support tickets solved) on a day-to-day basis.◉ I am consistently in the upper-levels of customer satisfaction (NPS) results. This ensures I always earn bonus and contributes to the positive public opinion of the business.◉ I have been selected to be the key player in implementing a new kind of after-sales service to Fasthosts customers, with the Department Manager calling upon my Account Management skills. I was also tasked with training a number of my colleagues on the team on how to effectively deliver a longer-term, higher level of service. This saw an immediate increase on the service levels of all involved for a number of reasons.

◉ Initially starting as a Technical Sales Consultant, I nurtured and expanded upon an existing client base and was appointed Account Manager to deal with higher value products/clients exclusively.◉ Strongly developed on my existing knowledge of the internet/DNS and established myself as a reliable source of information within the already long-standing team.◉ Contributed operationally by improving the way high value quotations were delivered to new and existing clients; this was adopted by the team.◉ Hit my monthly revenue targets from the very first month; these targets continually increased until they trebled when I was made Account Manager. I continued to hit these targets within new parameters.

◉ Worked to and exceeded a multitude of targets including New Business and Repeat Business for subscriptions to the Planning Resource service.◉ Dealt with a wide range of intelligent clients on a day-to-day basis from independent Planning Consultants and Public Sector Development Control Managers to Architectural Practice owners and even Queen's Counsel; most of whom are very hard to speak to and controlled persistence is key.◉ Documented all work using the CRM system (Sage ACT) in a very detailed and meticulous way.◉ Time organised through the use of a written diary in combination with the CRM calendar and notes on both.◉ Ensured that every single piece of business, new or existing, had a clear email trail behind it, assisting me whenever required, externally or internally.◉ Known in the office for punctuality and liked in the office for approachability; I was a valued member of the Development Control Services team and I was very proud of that.

◉ Managed and improved a CRM system every day with a huge attention to detail.◉ Using Word and Excel to regularly to create and calculate tailored proposals for potential clients.◉ Responsible for selling advertising space in the Cotswolds edition of the magazine.◉ Regularly upsold existing clients and brought in new clients in Gloucestershire.◉ 80% office-based and 20% field-based, an exceptional telephone manner was essential.◉ Working as part of a team of five other Publication Managers.

◉ Assisted/taught existing field salespeople (and the telesales team whenever I was in the office) on Digital services from my very first day.◉ Working every day with their outsourced third party SEO and Social Media agency.◉ Designed my own presentations from the ground up to take with me to see clients.◉ 100% field-based in a national company, the ability and willingness to travel anywhere was integral.◉ The only person at the time selling digital-only services in a predominantly print-based company.◉ Target-driven field sales on completely new business development.◉ Working as part of a team of six field-based sales executives.

◉ Writing blog articles 3-4 times per week with an on-site blog to bring in new enquiries for the business.◉ Diverting consistent web traffic off the back of multiple Social Media channels with a sizeable follower base and using relevant trending topics based on news, sector and more.◉ Using Google Analytics every day to track external campaign success.◉ Using Adobe Photoshop and other Adobe programs regularly for a wide range of clients.◉ Responsible for the management of a number of social media accounts.◉ Agreeing or establishing brand direction with clients to enhance their brand through design and digital marketing.◉ Clients' social media accounts managed and branded in my own unique way (VSM: Visual Social Media).

◉ A role purely based on cold-calling data obtained by the Company.◉ Phone-based sales of VoIP products and services.◉ Reporting to the Managing Director, we would conference twice a day to show my results and plan.◉ Working from home; self-motivation essential.

◉ Co-managing a sales team of 10 people in the flagship store for the region.◉ Creating incentives for ever changing KPI's on new products.◉ Supporting the sales team to hit target on a daily basis in various ways.◉ Dealing with the more difficult customer situations to ensure the sales team were still available.