Joseph Delbridge Email & Phone Number

Newcastle, New South Wales, Australia

• Dealing with staff and customer conflict.• In charge of running club operations. • Work with other Duty Managers, Premise Managers, and Operational Managers on a day-to-day basis.• Delegating tasks, enforcing club policies and procedures to staff. • Creating and inputting of staff’s weekly rosters. • On duty first aid officer. • Work with the HR department in areas such as recruitment, staff behavioral issues and learning development. • Point of contact to assist staff for personal and work-related issues. • Assisting in all areas of the club on a day-to-day basis to ensure club operations run efficiently. • Have a strong knowledge using back of house software’s such as: S7000, Swiftpos, Player Tracking, Adept, and Club Safe Payroll.

Newcastle, New South Wales, Australia

• Handled large amounts of money.• Assisting with technical issues with pokie machines and cash related machines. • Paying out patron’s money utilising various payout procedures and cash related machines. • Data entry using various programs such as Excel, and Adept. • Problem solving with both finance and gaming analysis teams. • In charge of banking and money ordering for the club.

Newcastle, New South Wales, Australia

• Serve patrons beverages at the bars and in the gaming areas of the club.• Handle small and large amounts of money.• Utilise till programs such as Swiftpos. • Have strong customer service skills, organisational skills, communication skills and a strong work ethic. • Other departments I worked in during this time: Reception, Cellar, Bingo, Raffles and Tex-Mex Restaurant.

Kooragang Island

Newcastle, New South Wales, Australia

• Opening and closing store procedures.• Money handling.• Supervisor duties; creating rosters, banking, dealing with state and area managers, delegating tasks to other staff.• Assist customers with purchasing clothing, providing knowledge on the product and ensure the customers wants and needs were met.