Hello, my name is Joseph and I'm a twenty year retired veteran of the US Army where I served as Fire Control Sergeant, Master Gunner, Battalion Operations Sergeant and concluding as a First Sergeant at the Battery and Brigade level. During my time in the Army I have cultivated skills such as fluent communication skills and leadership attributes in the workplace problem solving environment through positive leadership. I have earned my BA in Social and Criminal Justice and currently I have completed the Cyber Warrior Program at My Computer Career where I currently have acquired A+, Security +. Network + and CySA+. I have Successfully been working at Alorica Inc as a Dell Pro Support Agent and still pursing higher levels of work. I would be a valued asset for any company or team in need of a punctual and professional employee that will strive to achieve the goals of that team.