Manage operational systems, processes and policies in support of organization's mission, support better management reporting, information flow and management, business process and organizational planning. Manage and increase the effectiveness and efficiency of Support Services (HR, IT and Finance), through improvements to each function as well as coordination and communication between support and business functions. Play a significant role in long-term planning, including initiatives geared toward operational excellence. Oversee overall financial management, planning, systems and controls. Management of agency budget in coordination with the Executive Director. Development of individual program budgets. Invoicing to funding sources, including calculation of completed units of service. Payroll management, including tabulation of accrued employee benefits. Organization of fiscal documents. Regular meetings/reports with Executive Director. Supervise and coach staff.

Responsible for change the bank operations. Served as a member of the Corporate Leadership Council. Assisted in defining corporate vision; developed business plans, created business strategies, and established tactical goals for all business units. Developed and integrated programs to maximize productive and efficient use of technology throughout the corporation. Instituted user champions to serve as technical experts within each business unit, launched executive boot camps to train management in aggressive computer use, and build responsive help centers for technical support.Created innovative processes utilizing product specialist for management, distributor networks, resolution of customer escalated issues, and provision of work flow. Responsible for all corporate communications to divisionsMaintained good vendor relations through Leasing, Maintenance, and Service contracts. Delivered monthly reports on Vendor contracts, Change Management Request, Service Desk calls, Incident & Problem Reporting, and Network Operations Center (NOC) findings to directors and line management.

Directed planning and operations for 100+ staff comprising of separate occupations across four divisions. Leveraged cutting-edge technology resources to drive research, analysis, and strategic planning; prioritized daily activities to maximize staff productivity and meet organizational objectives. Served as trusted liaison between senior management and multinational workforce for clients.Collaborated with team leaders to coordinate staff rotations as well as track and process administrative and legal documents. Managed training, evaluation, and mentoring programs. Established core development standards, policies, and procedures and maintained administrative records. Responsible for multiple aspects of risk management to include overall projects plans and schedules as well as budget administration. Guided staff training on core communications technologies; reviewed modernization standards to ensure proper roll-out of new equipment.

Managed remote staff activities involving operations, planning and scheduling; oversaw logistics, transportation, and equipment distribution critical to team success. Orchestrated full range of security activities, from safeguarding staff and equipment to gathering sensitive information and developing reports for executive-level decision makers. Served as subject matter expert regarding change management. Counseled, evaluated, and mentored staff. Contributions:Established high productivity and team cohesion by creating and implementing modernization of key organizational system and technologies through change management.Commended for managing team that surpassed comprehensive inspection requirements Developed comprehensive security plan, successfully implemented site wide

Networking•Assists in the planning and implementation of additions, deletions and major modifications to the supporting regional infrastructure.•Implements network security at the regional level as established by corporate Security Director.•Oversees the administration and maintenance of the company’s infrastructure, and directs more junior Innovators when necessary.•Oversees the administration of the company’s WAN.Telephony•Manages and develops upgrades to the company’s telephone system at the regional level.•Oversees all telephone changes, including routing for seating assignments.Training & Lab Maintenance•Oversees the administration and maintenance of computer stations and software for company training programs and the Learning Studio and provides additional support if necessary.Internal Systems•Oversees troubleshooting, systems backups, archiving, and disaster recovery and provides expert support when necessary.•Works with project teams to help implement Internal Systems.Help Desk Administration•Oversees all help desk activities at the regional level.•Responds to escalated help desk issues.•Oversees the administration and maintenance of our tracking software.•Interacts with internal clients on all levels to help resolve IT-related issues and provides answers in a timely manner.Asset Management•Builds and maintains vendor relationships and manages the purchase of hardware and software products.•Manages the purchasing of all software, hardware and other IT supplies at the regional level.•Ensures that company assets are maintained responsibly.