Assists Treasury in implementing Positive Pay services and Lockbox, Electronic Payments, Remote Deposit and Account Reporting services for Commercial Clients and Internal partnersProcesses setup of Account Reconciliation Processes for Commercial Clients. Acts as a first step resource in troubleshooting issues with online services for Internal partners. Ensures all requests are completed efficiently and accurately to meet service level with partners while adhering to regulatory laws and guidelines Prepares standard operating procedures to ensure operational excellence and works with team members to ensure understanding of all job functions

Processed daily ACH files to correct errors and rejected items where possible Assisted in the implementation of new core processing systemsResponsible for balancing ACH related General Ledger dailyUtilized Credit Union systems to research and locate discrepancies working with accounting as needed Analyzed multiple daily reports to process Death Alert notifications, Notice of Changes, and ACH exceptionsProcessed Consumer and Commercial ACH Origination, Research and ACH Dispute requests while complying with Regulation E requirementsEvaluated incoming and outgoing wires for OFAC and/or potential fraudulent activity Worked closely with multiple lines of business and departments to process internal company wires ensuring accuracySupported client facing teammates to manage client requests to providing end-to-end positive client experienceProvided direct client communication to obtain additional information as needed to facilitate outgoing wires

· Greet and engage customers in the lobby to assist, educate, and train customers on simple transactions through self-service technologies serving as Lobby Leader· Facilitate customer satisfaction by providing service and assisting with the troubleshooting of problems· Generated new business through presentation of sales products such as credit cards, auto loans, home loans, and lines of credit while working in unison with sales team to maximize sales opportunities· Evaluate key performance indicators to identify opportunities for improvement· Constantly remained above goal in product presentation and sales goals by more than 100%.. Provide support to management in times of need.

· Greet and engage customers in the lobby to assist, educate, and train customers on simple transactions through self-service technologies serving as Lobby Leader· Facilitate customer satisfaction by providing service and assisting with the troubleshooting of problems· Generated new business through presentation of sales products such as credit cards, auto loans, home loans, and lines of credit while working in unison with sales team to maximize sales opportunities· Evaluate key performance indicators to identify opportunities for improvement· Constantly remained above goal in product presentation and referral goals, regularly achieving highest in branch· Set up follow-up appointments with clients when needed. · Handle financial transactions at high-volume branch (customer deposits and withdrawals within assigned limits, cashing checks, and transferring funds between checkings, savings, and commercial accounts)· Assisted in opening and closing procedures and ensuring all security features are set in place. · End of day balancing of cash drawer and checking work for proficiency.

· Process daily transactions as well as following opening/closing procedures. · Answer questions and concerns effectively and troubleshoot with customers as needed. · End of day cash balancing accuracy· Processed customer deposits and withdrawals within assigned limits, cashing checks, and transferring funds between checkings, savings, and commercial accounts.