Joseph Moss Email and Phone Number

I lead cross-functional teams to develop and deploy new financial products and operational projects, ensuring comprehensive impact assessments and rigorous risk analysis. I formulate and execute terminal management strategies for multiple business entities, overseeing product life cycles and market adaptation. I also cultivate strong relationships with business partners to foster collaboration and drive the success of our projects.Key Contributions:• Executed product commercialization… Show more I lead cross-functional teams to develop and deploy new financial products and operational projects, ensuring comprehensive impact assessments and rigorous risk analysis. I formulate and execute terminal management strategies for multiple business entities, overseeing product life cycles and market adaptation. I also cultivate strong relationships with business partners to foster collaboration and drive the success of our projects.Key Contributions:• Executed product commercialization strategies, facilitating the smooth transition of more than 20,000 merchants to the updated e-commerce gateway. • Optimized operations for three merchant business entities by implementing a terminal management strategy. • Spearheaded the commercialization of merchant services, enhancing the company's competitive position in financial technology. Show less

I collaborated with implementation, operations, credit, risk, and compliance teams to enhance operational efficiency for crucial treasury and payments clients in the entertainment, retail, and e-commerce sectors. I spearheaded virtual and face-to-face business reviews regularly to sustain active engagement and stimulate strategic discussions aimed at enhancing payment solutions. I cultivated and upheld robust client relationships through adept communication and customized solutions tailored to… Show more I collaborated with implementation, operations, credit, risk, and compliance teams to enhance operational efficiency for crucial treasury and payments clients in the entertainment, retail, and e-commerce sectors. I spearheaded virtual and face-to-face business reviews regularly to sustain active engagement and stimulate strategic discussions aimed at enhancing payment solutions. I cultivated and upheld robust client relationships through adept communication and customized solutions tailored to individual business requirements. Furthermore, I scrutinized and deciphered intricate data to guide decision-making processes and enhance service delivery optimization.Key Contributions:• Lessened client onboarding duration by coordinating product and operational teams efficiently. • Boosted revenue generation by collaborating with product and implementation managers to streamline client processes. • Improved client satisfaction and retention through tailored payment solutions and proactive service management. • Accelerated revenue intake for high-profile clients by eliminating process bottlenecks. • Bolstered client loyalty and business growth with insightful annual and quarterly business reviews. Show less

I primarily focus on how communication affects and shapes the political and media landscape. I also serve as a research assistant and teach two Speech Communication classes.

● Acted as the Account Executive for new payment collection products to federal, state, and countylevel clients and universities in the public sector and higher education group● Consulted with potential and existing customers in the public sector space using a client-centricapproach to streamline processes and minimize merchant processing costs● Managed multiple channels (credit, legal, implementation teams) to implement and exceed clientexpectations for system setup and… Show more ● Acted as the Account Executive for new payment collection products to federal, state, and countylevel clients and universities in the public sector and higher education group● Consulted with potential and existing customers in the public sector space using a client-centricapproach to streamline processes and minimize merchant processing costs● Managed multiple channels (credit, legal, implementation teams) to implement and exceed clientexpectations for system setup and add-on products.● Presented technical products and services including acquiring, prepaid, foreign currency, datasecurity, check conversion and e-commerce solutions to large, prospective clients.● Exceeded sales goal of 750k in signed revenue in 8 months in the first year of position Show less

● Partnered and supported a team of five Strategic Account Executives in the Large CorporateTelecom/Media, Healthcare, and Public Sector Portfolio● Acted as primary sales lead for commercial and large corporate clients with smaller merchantrevenues between $1,000 to $40,000● Crafted specific RFP responses while coordinating and working with Bank of America MerchantServices writers, product consultants, and legal counsel

● Supported and collaborated with a team of five Card Account Managers in the Midwest andSouthwest Region for the Global Commercial Bank.● Identified projected spend of $2.8 billion and projected revenue of $64 million for non-card accountmanaged clients to establish their region and line of business.● Managed my own small portfolio of mid-tier corporations that grew 17% year over year