Joseph Renaldi Email & Phone Number

Omaha

Supervise NOC Engineers in a 24/7 Network Operation CenterEnsure customer requests are reviewed, assessed, escalated and completed within required SLAOrganize and implement schedules and training for NOC Engineer TeamCoordinate mass rollouts of software, updates, and configuration changesAssist with first response troubleshooting and advance.

Greater Omaha Area

Ensure customer requests are reviewed, assessed, escalated and completed within required SLACoordinate mass rollouts of software, updates, and configuration changesAssist with first response troubleshooting and advance troubleshooting in Windows and Linux servers, Databases, Software, Networks, Automation systems, and Projectors with NOC Engineers, Field.

Greater Pittsburgh Area

Installed and configured Digital Cinema projectors and servers throughout the USALed installation teams on installations Trained new hires on the installation and configuration process

Resolve all incoming technical support emails and telephone communication for a online course site and evaluation tool.Assure timely and accurate processing.Make recommendations for process improvement.Create step by step site process documents to better facilitate user experiences and increase efficiency of the department.Communicate unusual items to.

Employed functionality in Excel to automat4e the daily balancing of major general ledger accounts for First Commonwealth Bank.Used collected data to clearly and effectively report discrepancies in accounts to management.Discovered and corrected discrepancies in interest bearing customer accounts.Provided sophisticated application support to upper-level.

Assisted customers with sales and services at the Co-Op Store.Supervised, developed and implemented a training and program to ensure that all new employees were following prescribed procedures.Served as a liaison between students and faculty regarding text book requirements and availability.Analyzed and processed inventory to ensure accurate records and.