Joseph F. Ristaino Email & Phone Number

Sarasota, Florida, United States

Nissan NSERV Process Improvement in Fixed Operations

Sarasota, Florida, United States

Greet customers, Set up Golf tournaments.

Blackstone, Massachusetts, United States

Nissan Modern Service Department and Express Service Facilitation and Training.

Fixed Operations Professional with over 32 years in the automotive industry,accountable for hands-on coaching and mentoring client management and employees.Modern Service Department Consultant-Nissan North America Focusing people, processes, and resources on the highest throughput, controlling costs, and providing a superior customer experience that builds retention and profitability.Subject Matter Expert- Nissan North AmericaObjectives consist of implementation of Fixed Operations processes through In-Dealership classroom facilitation,coaching and mentoring, working side by side with dealership employees providing them with the skills needed to ensure truly exceptional customer service exceeding customers expectations giving them an competitive edge over the competition assuring customer satisfaction and retention.Express Service Specialist - Nissan North America, Volkswagen, Chrysler CorporationIn-Dealership training working side by side with service managers and Express Lane technicians implementing and coaching the choreography process different by design providing the Dealership the skills needed to perform fast oil changes and scheduled maintenance items quickly in order to compete with the competition.

 Increased labor sales from $1.130m to $1.365m Improved customer retention ranking from #4 to #1 of 12 area Nissan franchises

Warwick, Rhode Island, United States

 New Franchise point for Dealer group  Increased average monthly service and parts gross profit from $55,000 to $85,000

Middletown, Rhode Island, United States

NEWPORT AUTOCENTER, Middletown, Rhode Island • 2003 - 2008Chevrolet, Cadillac, Saab, Collision Center, BMW, Volkswagen, Mazda, Chrysler, Dodge, Jeep, Ford, Hyundai Fixed Operations Director Improved service absorption from 65% to 89.9% Advanced parts department fill rate from 65% to 95% by documenting lost sales Enhanced body shop net profit as a percent to gross profit from 9% to 20%Newport Ford/HyundaiService and Parts Director* Increased CSI score from #8 to #3 in region.* Technician proficiency increased from 90% to 120% by implementing lateral support groups.* Increased service gross profit from $85,000 to $100,000 each month.* Enforced and monitored shop safety requirements.* Monitored the development of Fixed Operations employees to enhance job-related skills.

* Significantly increased customer labor sales from 40% to 60% of total labor.* Developed quality control programs for three service advisors and 15 technicians to assure vehicles were fixed right the first time.* Increased technician proficiency from 95% to 110% by implementing lateral support groups.* Improved CSI, raising rank from #16 in region to #1, winning the Ford Motor Company Chairman’s Award.

Norwood, Massachusetts, United States

Boch Mitsubishi Service Manager 1985-1990Boch Oldsmobile Service Manager 1991-1992

Associates, Automotive Technology

Business Management