*Supervises the daily operations of 90 routes covering Non-Emergency Medical Transportation, Non-Medical Transportation, and California Regional Centers. *Coordinates and supervises all scheduling, dispatching and driver departments with over 100 team members in 5 counties.*Onboarding, implementation, and training of company software for scheduling, client database, reporting, and communications: NovusMED, DriverMate, and AT&T Push-to-Talk web dispatching and tablet application. *Develops Standard Operating Procedures for contract coordination, dispatching, and reporting metrics.*Manages investigation of complaints against drivers, motor vehicle accidents and client accidents using video software and reporting procedures in compliance with California Regional Centers.*Responsible for hiring and training staff, currently 10 admin FTE positions for contract coordinating, dispatching, and customer service. *Structured and implemented overhaul of Operation Departments staff positions and daily workflow.

*Coordinated and supervised daily operations, launching, and monitoring up to forty drivers daily in accordance with state regulations. *Provided written and verbal reports to leadership on the status of operations, issues in our workflow, and strategies on how to correct these issues to optimize workflow, quality assurance of product, and ensure safe workplace practices and conditions. *Created and implemented standard operation procedures for depot operations and training team members.*Created metrics on employee performance to ensure company procedures were executed by staff in accordance with standard operation procedures and quality assurance. *Preformed physical inventory audits, analyzed audits, and created excel spreadsheets on available inventory and product demand by region. *Utilized inventory and logistics software to monitor inventory, track product demand, and manage online presence.

*Created and coordinated residential summer, and single day programs for first generation, low-income, underrepresented, and veteran prospective students with an application and selection process. *Developed and implemented communication marketing strategies for on-campus programs for Sacramento high school and California community college outreach.*Managed a $255,000 operation budget for campus programs and Student Ambassador Program. Created and managed Student Ambassador Program to assist in outreach efforts to twenty-two *California Community Colleges, and over forty Sacramento Area High schools.Hired, trained, and managed thirty Student Ambassadors to assist prospective students on application processes and execution of on-campus programs. *Created a system to track student data to ensure state and federal grant money was efficiently utilized and met desired program outcomes.*Provided information to students, parents, and school administrators via phone, email, and on-site presentations concerning the UC admissions application, financial aid, as well as best practices for attaining higher education goals. *Proficient in evaluating freshman and transfer applications in accordance with University of California Office of the President and UC Davis Admissions guidelines.

*Assisting prospective students with complex admission requirements in accordance with University of California guidelines. *Providing advice in person, phone, and email to parents and prospecting students on applying to UC Davis. *Strength in interpersonal communication with a wide range of applicants and diverse communities with the ability to resolve conflicts professionally. *Data entry and verification of over 2,000 admitted students’ transferable credits using Inside Admissions software.

*Excelled at Assisting veterans and dependents of veterans with establishing their education benefits per UC Davis and Veteran Affairs regulations receiving 100% grade during annual government audit. *Processed education benefits for veterans and dependents of veterans per UC Davis and Veteran Affairs guidelines.*Developed and managed UC Davis Veteran Affairs social media.*Provided written and verbal support to the public on Veteran Affairs education benefits and transitioning to a four-year university.

*Instructed symbolic logic students in logic of atomic sentence, Boolean connectives, methods of proof for Boolean logic, formal proofs using LPL software, informal proofs, and logic of quantifiers.*Resulted in all students receiving passing grades.

*Lead technician for troubleshooting of high priority ALQ-99 assets(Avionics Transmitter).*Supervised day-to-day operations of a multimillion-dollar avionics work center.*Instructed and counseled up to ten marines concerning both personal and professional matters.*Responsible for daily reports, data collection, and management of 300 ALQ-99 assets in service worth 75 million.*Performed final inspection of ALQ-99 transmitters and receivers to assure assets are ready-for-issue in accordance with United States Navy Air Maintenance Publications with a perfect record of no loss of life or assets.*Maintained all classified and secret clearance assets with a perfect record of no loss or mishandling of assets.