Joseph Bilella Email & Phone Number

Reading, England, United Kingdom

Newbury, England, United Kingdom

Top 3 Deals.• £1.5m per year for Partner A to consolidate call centre customer support. I conduct an analysis of their existing suppliers and proposed a reduction from 8 to 5 suppliers, and from 4 to 3 locations. This proposal was the green light to 75FTE of growth for the account.• £3.75m for Partner A over 5 years. Resulted in adding 35 FTE to our CARE team, which was directly taken from a competitor. • £900k for an AI-chatbot-based customer CARE solution for Partner B. Delivered within 3 months.Partner Success Management • Managing a squad of 5, I lead the meticulous identification of over 600 individual cost centre items to accurately map them to partner accounts.• In the pipeline is a new internal thought leadership podcast with filming to begin soon.Innovative Technology• Used GenAI to contest a £2.5m consultancy quote for service schedule creation as part of a £200m Joint Venture• Led a Metaverse event for 47 intern candidates in less than 5 weeks.• Capitalizing on the successful internal Metaverse event, I productized the service. • Personal AI Endeavors: Managing a Dall-E based AI design account on ETSY, assist my family in crafting custom GCSE exam papers, and serve as the data analyst for my local Clay Pigeon club.Process Improvement • Revamped our Net Promoter Score (NPS) • Implemented a rigorous Account Development Plan (ADP) for the wider GTM team. • I led the development of a PowerBI dashboard for our pipeline management process. Strategic Initiatives• I run our CEO “Rhythm of Business” reports.• Monitor and set Quarterly OKRs for our Go-to-Market Strategy. • Manage the Enterprise Risk Management plans for the GTM team.

Newbury, England, United Kingdom

Joined Vodafone Intelligent Solutions ( _VOIS) and was immediately asked to project manage a struggling project to deliver a companywide Virtual Summit to 9000 internal employees in 6 weeks. The project was already behind schedule with no plan for delivery. Working in an agile way, I managed 4 distinctive squads (Marketing, IT, Technology and an Agency) and the Leadership team. I implemented a Credible plan, Prioritisation, Daily stand-ups, Delivery updates and Quality assurance.• Successfully delivered the Summit on time with over 12,000 views (live and post event) and an NPS of 4.45/5.• Managed an agile tribe of 30+ people and delivered the event on time. • Received an Enhanced STAR for living all four of Vodafone’s SPIRIT Behaviours.• Led the Productisation of Events to be a new service that _VOIS Business offer. Our Business case and pipeline predict a 300k Euro Revenue in the first year.• Taken our manual “Request for Proposal” process and managed the development of a fully online process flow.• The above site is built on vintage SharePoint. I worked with the site owner to create a Business Case for converting all of Marketplace to a website as this needed to Scale in the Future. • Communication experience in scripting organisation wide webinars, including; our SPIRIT of Vodafone, Top 100 and our Top Talent. This taught me the importance of key messaging at a company level.• Presented a Return on Investment Whitepaper to our CAPEX board proposing a new €750k Re-structure. The board approved the proposal First time with no further questions due to the paper’s clarity.

Newbury, England, United Kingdom

During my time in the Unified Communications & Connectivity (UCC) Portfolio Planning team, I was trusted with more and more responsibility on a variety of different projects. My key Highlights were within the 9+15 Detailed Budget planning, owning our Key Initiative Gap closure tracker and working as Business Manager for my team. • In the 9+15 process I worked to align Product Manager requests to our UCC Strategic objectives whilst selecting Business Epics that we have the delivery capacity for, the Budget and provide the highest Business case impact. I covered 4 Product Portfolios and worked with technical delivery squads to provide updates and feedback to the Leadership team. • Our Key Initiatives tracker was used for monitoring projects for Gap Closure across our Portfolios. It was my responsibility to drive them forward, remove blockers and highlight projects that have had the largest impact. I then would select the Initiatives that should be brought to our Leadership team in their monthly update. • As Business Manager I was responsible for organising our Monthly team deep dives. I would set the agenda and provide feedback on the business updates that would flow to the rest of the team. I had implemented L&D Sessions into these monthly meetings to drive thinking outside of work.

Newbury, England, United Kingdom

Was a product owner of an agile squad with the goal of increasing email Leads across our passive touch points. This role gave me exposure to multiple Lead Gen software that we used in email and web development. Secondly, I played a central role in shaping the direction of a new Marketing Wide proposition to transform Marketing into a revenue centre rather than cost centre. • Used our UX “Full Story” story application to hypothesise that we were losing potential subscribers due to poor design of our “Latest News” pages. Working across an agile team of UX designers, Creative, Web and Automation I led the implementation of a new “subscriber banner” to increase email collection from visitors.• Received advanced level SEO training that I have used to improve the web position of our VF Business Pages. • Working with our Scrum Master, I Improved our Agile transformation by creating our “Sprint Resource” calculator so we could set an appropriate number of tasks to each Specialists. This allowed for more accurate timelines to our stakeholders and more appropriate work allocation. • Implemented “Idio individualised Persona Content” for our monthly Newsletter. Based on a subscriber’s Website usage and Cookie data we could send them relevant articles, webinars and Educational Whitepapers. This would increase engagement and touch points with Vodafone Business, resulting in Lead Generation.

Emea

Joined the ESO (EMEA Strategy Organisation) PMO Team to manage strategic projects across the EMEA Region.

Genova, Liguria, Italy

Based in Genova Italy, working on an RYA approved Yacht Sailing School. I ran demonstrations of skills and explained complex sailing topics concisely to clients when English was not their first language, working in Italian when in ports and on the radio.• Flawless feedback forms from clients, commenting on how I was able to explain the topics simply and keeping everyone engaged.• Being able to converse and work in a self-taught foreign language

Bachelor Of Science (Bsc), International Business And Economics, 1St Class

Activities and Societies: Squash club (vice chairman 2nd Year, Chairman in my Final Year), Rugby club (Starting first XV), Snow club, Golf.

A-Levels

Achieved A2's in Economics (A), Psychology (A), Business (B) and AS-level Computing (C)