Joseph Bilella Email & Phone Number

Reading, England, United Kingdom

Newbury, England, United Kingdom

• Top 3 Deals.
• £1.5m per year for Partner A to consolidate call centre customer support. I conduct an analysis of their existing suppliers and proposed a reduction from 8 to 5 suppliers, and from 4 to 3 locations. This proposal was.
• £3.75m for Partner A over 5 years. Resulted in adding 35 FTE to our CARE team, which was directly taken from a competitor.
• £900k for an AI-chatbot-based customer CARE solution for Partner B. Delivered within 3 months.Partner Success Management
• Managing a squad of 5, I lead the meticulous identification of over 600 individual cost centre items to accurately map them to partner accounts.
• In the pipeline is a new internal thought leadership podcast with filming to begin soon.Innovative Technology

Newbury, England, United Kingdom

• Joined Vodafone Intelligent Solutions ( _VOIS) and was immediately asked to project manage a struggling project to deliver a companywide Virtual Summit to 9000 internal employees in 6 weeks. The project was already.
• Successfully delivered the Summit on time with over 12,000 views (live and post event) and an NPS of 4.45/5.
• Managed an agile tribe of 30+ people and delivered the event on time.
• Received an Enhanced STAR for living all four of Vodafone’s SPIRIT Behaviours.
• Led the Productisation of Events to be a new service that _VOIS Business offer. Our Business case and pipeline predict a 300k Euro Revenue in the first year.
• Taken our manual “Request for Proposal” process and managed the development of a fully online process flow.

Newbury, England, United Kingdom

• During my time in the Unified Communications & Connectivity (UCC) Portfolio Planning team, I was trusted with more and more responsibility on a variety of different projects. My key Highlights were within the 9+15.
• In the 9+15 process I worked to align Product Manager requests to our UCC Strategic objectives whilst selecting Business Epics that we have the delivery capacity for, the Budget and provide the highest Business case.
• Our Key Initiatives tracker was used for monitoring projects for Gap Closure across our Portfolios. It was my responsibility to drive them forward, remove blockers and highlight projects that have had the largest.
• As Business Manager I was responsible for organising our Monthly team deep dives. I would set the agenda and provide feedback on the business updates that would flow to the rest of the team. I had implemented L&D.

Newbury, England, United Kingdom

• Was a product owner of an agile squad with the goal of increasing email Leads across our passive touch points. This role gave me exposure to multiple Lead Gen software that we used in email and web development..
• Used our UX “Full Story” story application to hypothesise that we were losing potential subscribers due to poor design of our “Latest News” pages. Working across an agile team of UX designers, Creative, Web and.
• Received advanced level SEO training that I have used to improve the web position of our VF Business Pages.
• Working with our Scrum Master, I Improved our Agile transformation by creating our “Sprint Resource” calculator so we could set an appropriate number of tasks to each Specialists. This allowed for more accurate.
• Implemented “Idio individualised Persona Content” for our monthly Newsletter. Based on a subscriber’s Website usage and Cookie data we could send them relevant articles, webinars and Educational Whitepapers. This would.

EMEA

Joined the ESO (EMEA Strategy Organisation) PMO Team to manage strategic projects across the EMEA Region.

Genova, Liguria, Italy

• Based in Genova Italy, working on an RYA approved Yacht Sailing School. I ran demonstrations of skills and explained complex sailing topics concisely to clients when English was not their first language, working in.
• Flawless feedback forms from clients, commenting on how I was able to explain the topics simply and keeping everyone engaged.
• Being able to converse and work in a self-taught foreign language

Bachelor Of Science (Bsc), International Business And Economics, 1St Class

Activities and Societies: Squash club (vice chairman 2nd Year, Chairman in my Final Year), Rugby club (Starting first XV), Snow club, Golf.

A-Levels

Achieved A2's in Economics (A), Psychology (A), Business (B) and AS-level Computing (C)