Joseph Flowers Email & Phone Number

-Selected to become a Learning Ambassador within months of starting the position, successfully onboarded 40+ associates-Selected to work in Problem Solve roles, which requires proficiency in specialized inventory management software-Exceeded target rate in direct path roles regularly by roughly 33%, resulting in customer satisfaction-Garnered knowledge in maintaining equipment used in direct path roles & assisted others with said equipment, resulting in increased workplace efficiency

Raleigh, North Carolina, United States

-Identified and satisfied all customer and vendor needs to provide exemplary service resulting in the highest ratings on every platform-Scheduled work itinerary to increase efficiency and earnings-Notified customers when ordered product was found to be unavailable by the vendor and suggested reasonable alternatives, leading to a decrease in canceled orders-Achieved and maintained a 100% customer satisfaction rate over a span of 1800+ deliveries

Chapel Hill, North Carolina, United States

-Leveraged product knowledge to advise customers on opportunities to achieve greater satisfaction with their games-Organized and ran several tournament events that promoted upcoming or recently released products, regularly managed brackets of 20-30 contestants-Restructured the inventory sorting system to realize efficiencies that allowed store personnel to spend more time engaging with customers-Acted as a Ruling Judge during sanctioned gaming events, using experience to clarify rules discrepancies, resulting in resolution of conflict and increased efficiency in event progression

Google It Support Professional Certificate, It Support

Skill development experience includes: o Technical support: installing & configuring computer hardware, software, and networks o Computer.

Materials Engineering

-55 Credits Earned -Coursework covered: WIndows CLI basics such as permissions, file management, and SSH, including breakdown of PuTTY