Joseph Flowers

Joseph Flowers Email and Phone Number

IT Support Professional | 3 Years Customer Service Experience | Google IT Support Certified @ RapidScale
raleigh, north carolina, united states
Joseph Flowers's Location
Raleigh, North Carolina, United States, United States
About Joseph Flowers

Having grown up in an unprecedented age of technology, I always held an interest in it. However, it became a true passion in the last year after building my own computer. Seeing the power light flick on for the first time set off a spark of excitement, and my curiosity has only continued to grow from there. Beyond tinkering with technology, I enjoy talking to people about it. As a result of my passion for IT, I decided to pursue a technology career by earning a Google IT Support certificate.In addition to the IT skills gained through my certificate program, my year of work experience in the IT field has provided me the opportunity to develop and refine those skills further. I am looking forward to continuing my career in the IT field where I can leverage my continually developing IT competencies, passion for technology, and customer support skills developed through my work experience.

Joseph Flowers's Current Company Details
RapidScale

Rapidscale

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IT Support Professional | 3 Years Customer Service Experience | Google IT Support Certified
raleigh, north carolina, united states
Website:
rapidscale.net
Employees:
141
Joseph Flowers Work Experience Details
  • Rapidscale
    Cloud Support Technician
    Rapidscale Dec 2022 - Present
  • Amazon
    Warehouse Associate
    Amazon May 2021 - Dec 2022
    -Selected to become a Learning Ambassador within months of starting the position, successfully onboarded 40+ associates-Selected to work in Problem Solve roles, which requires proficiency in specialized inventory management software-Exceeded target rate in direct path roles regularly by roughly 33%, resulting in customer satisfaction-Garnered knowledge in maintaining equipment used in direct path roles & assisted others with said equipment, resulting in increased workplace efficiency
  • Uber Eats
    Delivery Contractor
    Uber Eats Sep 2020 - Dec 2022
    Raleigh, North Carolina, United States
    -Identified and satisfied all customer and vendor needs to provide exemplary service resulting in the highest ratings on every platform-Scheduled work itinerary to increase efficiency and earnings-Notified customers when ordered product was found to be unavailable by the vendor and suggested reasonable alternatives, leading to a decrease in canceled orders-Achieved and maintained a 100% customer satisfaction rate over a span of 1800+ deliveries
  • Multiverse Games
    Retail Associate
    Multiverse Games Jun 2017 - Aug 2020
    Chapel Hill, North Carolina, United States
    -Leveraged product knowledge to advise customers on opportunities to achieve greater satisfaction with their games-Organized and ran several tournament events that promoted upcoming or recently released products, regularly managed brackets of 20-30 contestants-Restructured the inventory sorting system to realize efficiencies that allowed store personnel to spend more time engaging with customers-Acted as a Ruling Judge during sanctioned gaming events, using experience to clarify rules discrepancies, resulting in resolution of conflict and increased efficiency in event progression

Joseph Flowers Education Details

Frequently Asked Questions about Joseph Flowers

What company does Joseph Flowers work for?

Joseph Flowers works for Rapidscale

What is Joseph Flowers's role at the current company?

Joseph Flowers's current role is IT Support Professional | 3 Years Customer Service Experience | Google IT Support Certified.

What schools did Joseph Flowers attend?

Joseph Flowers attended Merit America, North Carolina State University.

Who are Joseph Flowers's colleagues?

Joseph Flowers's colleagues are Elyssa Dougherty, Roger Spratley, Jay Allred, Chris Potter, Kathleen Mcmanus, Caleb Menges, Bryce Reynolds.

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