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Joseph Foo Email & Phone Number
Client Services and Onboarding Manager
at
Pepperstone
LinkedIn matched
✓ Verified May 2026
3 data sources
Profile completeness 100%
Current company
Role
Client Services and Onboarding Manager
Location
Petaling Jaya, Selangor, Malaysia
Company size
Who is Joseph Foo? Overview
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Quick answer
Joseph Foo is listed as Client Services and Onboarding Manager at Pepperstone, a company with 802 employees, based in Petaling Jaya, Selangor, Malaysia. AeroLeads shows a matched LinkedIn profile for Joseph Foo.
Joseph Foo previously worked as Customer Success Team Leader at Luno and Senior Associate at Luno. Joseph Foo holds Diploma, Business Administration And Management, General from Segi University & Colleges!.
Company email context
Email format at Pepperstone
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Pepperstone
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Profile bio
About Joseph Foo
Results-driven customer success leader with 12 years' experience in F&B, Retail, and Financial sectors. Proven track record in achieving a 30% increase in customer satisfaction through effective team leadership. Recognised for fostering collaboration, continuous improvement, and customer-centricity. Expertise in resolving complex customer issues and navigating seamless service processes. Specialised in investigating and mitigating suspicious account activities in the financial industry. Committed to leading teams with a focus on customer orientation, outstanding work ethics, and exemplary conduct.
Listed skills include Leadership, Leading Meetings, Teamwork, Coaching, and 6 others.
Current workplace
Joseph Foo's current company
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Pepperstone
11 roles
Joseph Foo work experience
A career timeline built from the work history available for this profile.
Customer Success Team Leader
Current
Apr 2021 - Present
Senior Associate
Jan 2021 - Mar 2021
Customer Success Associate
Aug 2019 - Dec 2020
Internal Consultancy And Advise (Interim Manager)
- Advise teammates from the Customer Service segment on general inquiries from customer's they are not certain of.- Advise teammates from the Dispute & Claims and Business Support segment on inquiries they acquire and a resolution to customer's delinquent.- Assist teammates on system navigation on how to locate specific information.- Take on escalation.
Apr 2019 - Jul 2019
Limitation And Appeal Executive
-Analyze accounts history and trends and perform relevant research to effectively identify problems.- Contact account holder in an effort to verify activity and mitigate loss.- Risk and Compliance consultant on potential account risks and compliance matters.- Continually monitor cases and reports to identify trends and notify management of information.
Jul 2018 - Mar 2019
Solutions Specialist
- Handle and respond to inbound calls and email inquiries.- Build rapport, listen, clarify and manage call flow.- Ensure end to end follow up with customer's on complicated situations.- Deliver excellent service and exceed expectations.- Help provide customers with predictable, compassionate, timely resolution to their questions and inquiries while.
Jul 2017 - Jul 2018
Customer Service Officer
- Receive complaints and feedback's from shoppers and coordinate emergency and safety announcements.- Notify the respective departments in written and no further action should be taken unless stated otherwise and act further only after receiving a written instruction from the management.- To liaise with the Safety and Security Department in matter.
Dec 2016 - Apr 2017
Senior Waiter And Receptionist
Tao Authentic Asian Cuisine
- Attend calls regarding reservation bookings.- Handle bill payments.- Provide quotation for pax exceeding 25 people.- Train new recruits and disseminate new promotion terms and conditions.
May 2014 - Nov 2016
Supervisor
- Supervise stocks and goods.- Manage customer complaints.- Leading a team of 30 staffs.- Supervise staffs performance and provide food handling training.- Assist manager in payroll and handle void receipts.- Ensure staffs carries out their respective duties.
Dec 2013 - Apr 2014
Waiter
- Ensuring beverages made are as shown on the menu.- Ensured customer's meal and drinks arrive a timely manner.- Quick thinking and fast action when it comes to customer's dissatisfaction.- Extra courteous about customer's needs and their satisfaction..
Nov 2011 - May 2012
Team & coworkers
Colleagues at Pepperstone
Other employees you can reach at pepperstone.com. View company contacts for 802 employees →
AS
Amar Shajahan
Colleague at PepperstoneDubai, United Arab Emirates, United Arab Emirates
View →
CW
Cathy Wu
Colleague at PepperstoneGreater Melbourne Area, Australia
View →
GG
Guido Gautsch
Colleague at PepperstoneGreater Melbourne Area, Australia
View →
AK
Alan Kan
Colleague at PepperstoneMelbourne, Victoria, Australia, Australia
View →
LS
Letitia S.
Colleague at PepperstoneAustralia, Australia
View →
HS
Haggar Saggi
Colleague at PepperstoneMelbourne, Victoria, Australia, Australia
View →
NK
Nadia K.
Colleague at PepperstoneLimassol, Cyprus, Cyprus
View →
BS
Blue Seal
Colleague at PepperstoneDhaka, Bangladesh, Bangladesh
View →
MK
Marsel Khusnutdinov
Colleague at PepperstoneLimassol, Cyprus, Cyprus
View →
ME
Mariia Erokhina
Colleague at PepperstoneLimassol, Cyprus, Cyprus
View →
Amar Shajahan
Colleague at PepperstoneDubai, United Arab Emirates, United Arab Emirates
View →
CW
Cathy Wu
Colleague at PepperstoneGreater Melbourne Area, Australia
View →
GG
Guido Gautsch
Colleague at PepperstoneGreater Melbourne Area, Australia
View →
AK
Alan Kan
Colleague at PepperstoneMelbourne, Victoria, Australia, Australia
View →
LS
Letitia S.
Colleague at PepperstoneAustralia, Australia
View →
HS
Haggar Saggi
Colleague at PepperstoneMelbourne, Victoria, Australia, Australia
View →
NK
Nadia K.
Colleague at PepperstoneLimassol, Cyprus, Cyprus
View →
BS
Blue Seal
Colleague at PepperstoneDhaka, Bangladesh, Bangladesh
View →
MK
Marsel Khusnutdinov
Colleague at PepperstoneLimassol, Cyprus, Cyprus
View →
ME
Mariia Erokhina
Colleague at PepperstoneLimassol, Cyprus, Cyprus
View →
1 education record
Joseph Foo education
FAQ
Frequently asked questions about Joseph Foo
Quick answers generated from the profile data available on this page.
What company does Joseph Foo work for?
Joseph Foo works for Pepperstone.
What is Joseph Foo's role at Pepperstone?
Joseph Foo is listed as Client Services and Onboarding Manager at Pepperstone.
Where is Joseph Foo based?
Joseph Foo is based in Petaling Jaya, Selangor, Malaysia while working with Pepperstone.
What companies has Joseph Foo worked for?
Joseph Foo has worked for Pepperstone, Luno, Paypal, Ikano Corporation Sdn Bhd, and Tao Authentic Asian Cuisine.
Who are Joseph Foo's colleagues at Pepperstone?
Joseph Foo's colleagues at Pepperstone include Amar Shajahan, Cathy Wu, Guido Gautsch, Alan Kan, and Letitia S..
How can I contact Joseph Foo?
You can use AeroLeads to view verified contact signals for Joseph Foo at Pepperstone, including work email, phone, and LinkedIn data when available.
What schools did Joseph Foo attend?
Joseph Foo holds Diploma, Business Administration And Management, General from Segi University & Colleges!.
What skills is Joseph Foo known for?
Joseph Foo is listed with skills including Leadership, Leading Meetings, Teamwork, Coaching, Risk Management, Fraud Analysis, Problem Solving, and Mentoring.
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