- Advise teammates from the Customer Service segment on general inquiries from customer's they are not certain of.- Advise teammates from the Dispute & Claims and Business Support segment on inquiries they acquire and a resolution to customer's delinquent.- Assist teammates on system navigation on how to locate specific information.- Take on escalation calls from teammates when customer request to speak to a manager.- Delegate task to teammates on follow ups that are assigned to them.

-Analyze accounts history and trends and perform relevant research to effectively identify problems.- Contact account holder in an effort to verify activity and mitigate loss.- Risk and Compliance consultant on potential account risks and compliance matters.- Continually monitor cases and reports to identify trends and notify management of information gleaned from that activity.- Educate customer's on how to maintain security and strive for loss prevention for both PayPal and its customers.

- Handle and respond to inbound calls and email inquiries.- Build rapport, listen, clarify and manage call flow.- Ensure end to end follow up with customer's on complicated situations.- Deliver excellent service and exceed expectations.- Help provide customers with predictable, compassionate, timely resolution to their questions and inquiries while maintaining a positive and friendly attitude.

- Receive complaints and feedback's from shoppers and coordinate emergency and safety announcements.- Notify the respective departments in written and no further action should be taken unless stated otherwise and act further only after receiving a written instruction from the management.- To liaise with the Safety and Security Department in matter involving Emergency & injuries, Lost and Found, Public Safety Reminders, Lost of Child or missing persons and etc.- To liaise with Maintenance and Housekeeping Department in promotion campaigns such as gift and voucher redemption program inquiries about leasing kiosks or shop lots and renting of promotion areas or advertising mediums by connecting the contact to respective departments.- To organize administrative work related to the customer service department such as Daily Log Book Report, Lost and Found Reports, Customer Feedback Report and etc.

- Attend calls regarding reservation bookings.- Handle bill payments.- Provide quotation for pax exceeding 25 people.- Train new recruits and disseminate new promotion terms and conditions.

- Supervise stocks and goods.- Manage customer complaints.- Leading a team of 30 staffs.- Supervise staffs performance and provide food handling training.- Assist manager in payroll and handle void receipts.- Ensure staffs carries out their respective duties.

- Ensuring beverages made are as shown on the menu.- Ensured customer's meal and drinks arrive a timely manner.- Quick thinking and fast action when it comes to customer's dissatisfaction.- Extra courteous about customer's needs and their satisfaction..