Joseph Narcisse Email & Phone Number

Marietta, Ga, Us

Atlanta, Georgia, United States

Greater Atlanta Area

Greater Atlanta Area

Managed deployment operations of client merchant processing equipment, accessories and collateral as the primary and escalations point of contact for multiple internal accounts, generating over 25M in annual revenueDeveloped productive relationships by conducting weekly and monthly business reviews that focused on problem order resolution and shipment efficiencyGenerated reports to identify and address matters that impacted service level agreements and analyzed performance metrics data… Show more Managed deployment operations of client merchant processing equipment, accessories and collateral as the primary and escalations point of contact for multiple internal accounts, generating over 25M in annual revenueDeveloped productive relationships by conducting weekly and monthly business reviews that focused on problem order resolution and shipment efficiencyGenerated reports to identify and address matters that impacted service level agreements and analyzed performance metrics data shared during account status updates Provided consultative input that communicated expressed project requirements and objectives to operations management partners assuring client satisfactionAdvised client care associates on various requests decreasing disputes related to productivity and prompt delivery Show less

Provided client support to Account Managers for larger, external accounts through prompt email and phone responsesResearched purchasing and shipping trends of multiple clients to ensure monthly service level agreements were metDeveloped spreadsheets and graphs to present new business opportunities during client facing and conferenced quarterly business reviewsMaintained and updated revenue data for all external business to assist management with monitoring sales activity

Managed order inquiries communicated via phone and email for internal and external clients Provided technical support for complex, escalated issues through diagnosing and isolating order entry and file build errors Pioneered a Special Problem Order Team of experts (SPOT) to coordinate efforts necessary for researching and resolving the company's more challenging order issues Communicated successful steps for resolutions to both clients and management, resulting in over 25% decreased… Show more Managed order inquiries communicated via phone and email for internal and external clients Provided technical support for complex, escalated issues through diagnosing and isolating order entry and file build errors Pioneered a Special Problem Order Team of experts (SPOT) to coordinate efforts necessary for researching and resolving the company's more challenging order issues Communicated successful steps for resolutions to both clients and management, resulting in over 25% decreased escalations in less than a year Show less

Sold AT&T's full suite of print and internet advertising within an assigned territoryDesigned various size ads, marketing strategies, and proposals to acquire new businessAccessed various AT&T database resources to share relevant market facts and generate a 10% increase in existing advertiser revenue Promptly fulfilled customer requests for print ad design and online ad placement to ensure accuracy, efficiency, and compliance with company policies

Maintained an average of 250 outbound calls per daySurveyed account holders to determine buying habits and provide a competitive advantage to the businesses that serviced their needs Managed and updated records to reflect accurate information for multiple client databases

Closed business to business sales and maintained referral agent relationshipsGenerated and qualified leads through cold callingMet and exceeded management expectations by consistently meeting quota of 60 calls per day to acquire 20 new accounts per monthEffectively communicated with clients about products and services provided by the company

Met and exceeded targeted monthly sales goals Assisted management in loss prevention and solving escalated customer issuesMaintained exceptional leadership skills in the absence of managementManaged corporate and government accountsAssisted with cash management and asset protection of inventory and services