Joseph Doyle Email & Phone Number

Ireland

Milwaukee

Supported a wide variety of IT technologies for Baird employees in a high volume, time sensitive environment.I provide phone and desk side support to Baird employees.PC imaging and building.User profile and exchange mailbox creation.AD managementMobile device management.Desk moves and setup.Citrix and VPN troubleshooting.Escalation to other IT groups and liaise with vendors on support issues.Maintain and update end user How-To documentation.

Madison, Wisconsin Area

-Exchange 2010 and 2013 server: provide day-to-day administration, mailbox management, performance monitoring, patching, backups.-Office 365 Exchange Online: day-to-day administration, configuration-Lync 2013 : Administration, enable users, patching, backups.-Exchange Online Protection with Advanced Threat Protection: day-to-day support and configuration.-ProofPoint Enterprise Administration: email gateways, antivirus, spam, DLP and Secure Email-McAfee Email Gateway Administration: antivirus, spam, DLP and Secure Email-Mobile Iron Administration : ActiveSync control of smartphones (Android, Windows Phone 8 & iPhone) and mobile applications.-Microsoft Forefront Protection: Administration-Windows Server 2008 & 2012 : performance monitoring, patching.-Power Shell-Active Directory-Certificates : installation, renewal on Exchange and Lync-SCCM Remote Control-LANDesk-ServiceNow for Incident management and Change Orders in ITIL environment.-Virus and Malware fire-fighting in various email gateways and Exchange.-Update and maintain end user training documentation for Outlook and Lync, Mobile Iron and InTune issues.

Dublin

Desktop / Networking / System Administration on a wide variety of AAIreland IT systems.- Windows Server 2008 R2, Server 2003, Windows XP / 7- Active Directory- Citrix XenApp and Presentation Server 3.0- MS Exchange 2007 and 2010- Symantec Endpoint Protection / Management Console- Blackberry Enterprise Server- SCCM- LANDesk Management Suite- Backups - CommVault and Unix- Mail Filtering and Web Filtering- Networking- PC and Laptop software & hardware- PC Imaging- Laptop Encryption (PointSec) and SafeEnd- Printers- Port Blocking- VMWare Workstation

Dublin

Contractor with Computer Futures at Rehab Group / National Learning Network, where I provided onsite and remote IT support to all employees.- PC and Laptop software and hardware.- Windows XP and Windows 7- PC Imaging- Citrix XenApp and XenDesktop support- MS Office 2003, 2007, 2010, MailMerge- Laptop Encryption - Blackberry, iPhones and iPad support.- VPN support

Dublin

Onsite technician for IT systems at a variety of Bank of Ireland centres throughout Dublin city.- Provided onsite desktop support to Bank of Ireland employees – WinXP.- Maintained local network of more than 300 users.- Supported PC hardware and software issues and printer hardware.- Project managed desk moves and Disaster Recovery- Active Directory, Password resets and Creation of Network Shares.- Network patching and testing of network ports.- Coordinated with 3rd party vendors for network, hardware and software problems.- Created and maintained onsite documentation for several Bank locations.- Managed disposal of redundant equipment.- Implemented and Tested a Disaster Recovery project for Business Unit.- Installed and configured : SAP, IBM iSeries, IBM Reflections (AS400 emulators).- PC and Laptop Imaging

Galway

I supported the IT network in all facets: Windows Server 2003, MS Exchange 2007, PC software and hardware. I also did 3D-computer modeling in various programs like SketchUp, AutoCAD, 3DMax, Vue Pro Studio, Photoshop for Architectural visualizations.

Clonskeagh, Dublin

Help Desk support for Microsoft employees- Windows XP- Windows Server 2003- Active Directory- Exchange- VPN, local and wireless networking- MS Office 2003- General software & hardware support

Madison, Wisconsin

Help Desk Analyst, American Family Insurance GroupProvided phone support to American Family employees for the following:- Windows NT, 95/98, 2000 issues.- Email issues (Exchange).- Network connectivity.- VPN- Password resets.- Insure nightly Backups ran without error on remote Servers.- Provided technical support for a wide variety of software and hardware.