Joseph Santos Email & Phone Number

Product Management• Manage cross-functional team to make product decisions for Slice 360, a data-driven analytical platform designed to increase the productivity of Federal Reserve Statistics research analysts.• Drove the product vision, roadmap, and strategy, championed them to stakeholders, and won their buy-in.• Analyze usage statistics, user surveys, and customer interviews to synthesize into customer insights for defining business requirements, and making informed product development and marketing decisions.• Communicate updates on delivery of development milestones and performance on key metrics to stakeholders.• Collaborate with Scrum team in prioritizing requirements, planning sprint scope, communicating specifications, and approving design and development work for deployment. • Initiated QA team, developed work structure, and coordinates validation testing activities.User Experience• Manage user experience via platform evangelization and communication of product updates and bug fixes. • Launched user group community, designed to leverage our most engaged users to drive platform adoption and usage, help identify and understand pain points, and ideate feature designs to solve problems.• Designed and conducted a series of five in-person and online training classes for platform users.• Developed a study to measure potential efficiency gains from providing system users with a new type of data to help stakeholders determine the net impact of investing resources to maintain this new data.

Research & Data Validation• Develop and run SQL queries on Federal Reserve data to research data trends, in support of the financial and explanatory data quality objectives of the Federal Reserve Statistics function. • Research and identify data quality issues and work with institutions to create a resolution. Discovered a $2 billion reporting inaccuracy for a large U.S. depository institution which allowed organization to correct two years’ worth of historical weekly balance sheet data. • Coordinate teams of analysts to develop, analyze and communicate data trends and improve data quality.

• Produced the financial reports section of a business plan that earned $1.5 million in investor funding.• Maintained Excel budget templates and integrated product-level budgets into global budget and cash flow files.• Improved product line financial reporting processes by updating the user interface for Operations Managers.

Master Of Business Administration (M.B.A.)

Bachelor Of Science (Bs), Accounting