Joseph Cho Email & Phone Number

Chicago, Illinois, United States

Chicago, Il

- Responsible for the overall planning, organizing, and execution of all IT functions at the company. - Direct all IT operations to meet internal and external customer requirements as well as the support and maintenance of existing applications and systems. - Drive process improvement and automation. - Lead development of HL7 and EDI integration solutions between lab and EHR systems.- Ensure IT project timely deliveries and implement effective project controls. - Review, design and approve business requirements prior to all technical solutions. - Manage vendor relations, maintain contracts, improve service and reduce cost. - Mentor staff and talent development. - Direct and prioritize subordinate work load.

IT project management: LIS-EMR HL7 integration; insurance billing; healthcare revenue cycle system implementation. ERP/CRM/EDI (X12). Equipment and process automation. Database administration & software development. Disaster recovery. Systems & network infrastructure support.- Built high functioning and lean IT team to respond support requests.- Revived and turned around the first but stalled HL7 interface initiatives at the company. Expanded business opportunities and market share by expanding to subsequent (25+) uni/bi-directional interfaces for results and orders to client EHR's, EMR vendors and reference lab LIS's.- Implemented billing interfaces to clearinghouse and Medicare/Medicaid, reducing claims data entry errors and reimbursement timeframe.

Data analysis, software development, system configuration. Salesforce.com & CRM consulting.

- Designed, implemented and maintained stable applications and network infrastructure.- Planned, and implemented network security measures (firewall, antivirus & spam filters) to protect data and network. Identified threats, risks and vulnerabilities. Conducted testing. - Monitored network performance. Recommended changes to improve systems and network configurations, and determined hardware or software requirements related to such changes. Maintained logs related to network functions, as well as maintenance and repair records. - Planned for disaster recovery and business continuity. Performed and verified network backup.- Performed test run on service patches before live deployment. Documented changes.- Researched and evaluated new technologies or IT solutions. Recommended IT road map, services and projects to senior management. - IT project management. Gathered data pertaining to users’ needs. Identified application functional requirements. - Applied industry best practices, and established IT policies.- Maintained vendor relationship.- Managed outsourcing services and contracts.

- Repaired malfunctioned desktops and laptops. Replaced components or peripheral devices.- Provided 1st level desktop applications support for local office users. - Maintained Novell file and print services on IPX network. - Assisted Y2K conversion from legacy mainframe to PC-based ERP system.

Ms, Business & Computer Sciences

Graduated with Distinction

B.S., Biomedical Engineering