Direct and coordinate customer service activities while maintaining both high customer satisfaction and department profitability. Develops annual marketing plan for Service Department to meet Principles growth target. Monitor and maintain high company personnel morale. Monitor and evaluate personnel job performance. Control annual operating budget for service division. Determine individual customer requirements. Determines staff hours, number of personnel, and parts and equipment required for department operation. Conduct consultation and coordination with company’s contract division. Disburse and enforce company policy, information, plans and procedures within Service Department.

Completed through investigation and resolution of customer problems and service calls. Recommended technical improvements and system modification in products or services to improve operation and system efficiency. Advised management of technical trends and developments.Conduct product quality and performance tests. Provide technical training to employees and customers. Communicated highly technical written and verbal information in easily understood terms. Prepared and modified technical manuals, data sheets and training aids as required.Demonstrated and maintained strong selling skills. Maintained, in clean, proper working condition, all company owned or leased assets.

Flight Qualified Search and Rescue Avionicsman, HH-3F Helicopters. Avionics service and repair on all Coast Guard rotary and fixed-wing aircraft. Completed various specialty schools including, Radar Altimeter, HF, VHF, UHF Communication Radios and FLIR Thermal Imaging System.