Jose Lopez Email & Phone Number

Los Angeles, California, United States

• Provided technical support and troubleshooting for hardware, software, and network issues, ensuring effective resolutions for clients.• Conducted diagnostics and repairs on a variety of devices, including computers, mobile devices, and home electronics.• Delivered customer support both in-person and remotely, addressing a wide range of technical inquiries and concerns.• Collaborated with team members to escalate and resolve complex IT issues while maintaining high levels of customer satisfaction.• Utilized ticketing systems to document, track, and update support requests, ensuring efficient and timely issue resolution.• Performed system updates, installations, and optimizations to enhance performance and prevent future issues.• Stayed current with the latest technologies and troubleshooting methods to provide up-to-date solutions and technical assistance.• Demonstrated strong communication skills by explaining technical solutions in a user-friendly manner to non-technical customers.

Los Angeles, California, United States

Assisted in setting up and maintaining photo booths, ensuring seamless operation during events.Proactively sought out the event planner or person in charge upon arrival to confirm setup locations and any specific requirements.Interacted with clients and guests to enhance their experience, providing technical support and guidance on the use of equipment.Connected and configured the photo booth to printers and other devices, ensuring reliable and efficient operation.Troubleshot and resolved technical issues on-site, including network connectivity and equipment malfunctions, ensuring smooth event execution.Gained hands-on experience with event technology and customer engagement, reinforcing a strong foundation in IT-related problem-solving and customer service.

Glendale, California, United States

Provided friendly and helpful customer service via managing two inventory levels and replenishing regular stock to meet customer demandsCollaborated with 5 team members to sell 80 products per hour to achieve daily store sale targetsMaintained product knowledge, research current retail trends, and stay aware of company policies

Maintained high standards of cleanliness and hygiene in the dining and kitchen areas, ensuring compliance with health and safety regulations. Assisted in food preparation and ensured that all orders were completed accurately and in a timely manner. Collaborated with team members to ensure efficient workflow and a positive work environment. Trained new employees on company policies, procedures, and customer service techniques.

Amazon Data Center Technician Training, Data

Participated in a 16-week Correlation One Data Center Technician Program using real-world case studies to solve technical issues, identify.

Bachelor Of Science - Bs, Computer Science, 3.0

Studied in app development, database, web design, and cyber security