• Manage tuition and fee setup process for each academic term by reviewing data provided by Budget and Finance for accuracy and completeness• Ensure all tuition and fee rates are in accordance with the expectations from each of the schools and colleges on the Denver and Anschutz Medical Campus communities. • Manage Bursar’s Office reporting needs through query and report development and enhancement with regard to the system-wide reporting and data groups. • Execute, document and implement all the functioning roles of the Bursar Operations team from start to finish utilizing Oracle Campus Solutions, Cognos reporting and Cherwell ticketing system.

Daily Roles: Contractual Review and Negotiation of IT Operational Support Requirements, Ongoing IT Operations Vendor Governance, Change Order Review/Approval, Performance Metric Tracking and Review, Dispute Resolution, Strategic Vendor Advice, SLA Enforcement, Point of escalation - Internal and VendorVendors Managed: HP/DXC, AMDOCS, Salesforce, Oracle RightNow, Bridgevine, Cignium, SheerID, Experian, Equifax, Amplifinity, xMatters• Developed DIRECTV vendor management standard processes and procedures to fill gaps and drive processes across multiple IT vendors ensuring contractual metrics were met on a quarterly/monthly basis • Reviewed vendor reports and made recommendations to internal support team on next steps and risk mitigation for improved performance on vendor service level requirements • Designed and created governance agendas for both cloud and traditional vendors including roles, responsibilities, accomplishments, road maps, future projects, and performance summaries used by executives and management• Managed IT vendors day to day operations verifying all contractual SLAs and KPIs were met while delivering business objectives within agreed upon timeframes and resolved any system access issues • Assisted internal/external audit teams to ensure vendor compliance with SOX & AT&T security policies quarterly

Track, report and monitor all vendor performance metrics. Store and maintain page count data, printer query emails and print orders. Assist vendor with published claim investigation and reporting as well as root cause analysis detail. Occasionally lead production calls with vendor and upper management. Communicated feedback and root cause analysis to vendor for training opportunities. Assume supervisory role and lead team during current supervisor’s absence. Key Achievements: Created and instructed training for employee transition. Trained new control team consisting of 1 senior manager, and 9 employees on daily ad production job functions, and vendor reports.Lowered published claims by 77% year over year. Provided production feedback and maintained 96% reduction in cost compared to previous year.

Liaison for vendor and company sales force regarding print ad production matters. Instruct vendor on questions relating to ad specifications, ad production and awareness products. Work closely with sales force on issues pertaining to customer’s print advertising. Key Achievements: Created and implemented new processes for vendor team. Worked closely with vendor team leads to ensure new audit accuracy goals met SLAs and implemented Awareness Product audit process.Developed and presented a Leadership workshop. Presented workshop on leadership to help improve coworkers and supervisor interaction with overseas vendor.

Audit, track, handle queries, and distribute proofs for advertising by ad creation vendors. Work with local Graphic Designers and Sales Force on query resolution. Work with Graphics Supervisors, Graphics Designers, and In-Columns specialists on audit accuracy. Key Achievements: Develop and facilitate a leadership presentation to the entire Graphics Fulfillment Team including supervisor.

Responsible for local information placed in the Community Pages across a 3 state region. Prepare new products and arrange page layouts with marketing managers. Create working relationships with convention centers, chambers of commerce, performing arts facilities, and professional athletic teams for new/updated information. Key Achievements: Company savings of $18,339 - discovered advertising errors on various products and made corrections before directories shipped to printer.

Identify prospective business from assigned and unassigned accounts. Manage and grow existing medium sized base of customers. Follow sales processes and use appropriate systems to complete all paperwork associated with new and assigned accounts. Key Achievements: Lead team with most new/non sales in 1st quarter of 2007.

Provide leadership and direction for student athletes. Facilitate daily practice involving various baseball drills. Assist head coach during games for both junior varsity and varsity programs. Key Achievements: Student Athlete Awards – 1 Jeffco 2nd Team All-Conference player and 3 Honorable mentions players.

Resolve highly escalated issues such as contractual agreements and fraud/identity theft. Provide consistently high-quality customer care and problem resolution. Deliver problem solving support on equipment issues.Key Achievements: J.D. Power and Associates Customer Satisfaction Award. Provided exceptional customer service and resolved numerous customer issues to help company achieve customer satisfaction award.

Work with upper management and sales teams on small projects. Merchandise all products in small to large stores such as King Soopers, Target and Safeway. Assemble in-store displays using various products. Key Achievements: Delivered roll out of new Mountain Dew Code Red, provided samples, signage, coolers, and coupons to all 7-11’s in metro Denver to increase sales.

Organize and arrange materials to complete a training library available for all Xerox employees in Colorado, Wyoming, and Utah. Increase knowledge of shipping and receiving operations and several models of printers.Key Achievements: Implemented Training library, Completed a training library with books, videos, DVDs and other materials for all Xerox employees located in Colorado, Wyoming, and Utah.