Josh Chapman Email & Phone Number

Port Hueneme, Ca, Us

Los Angeles, Ca, Us

• Develops, maintains, and manages product line portfolio and roadmap; routinely presents roadmap and product line strategy to executive team and conducts product pitch meetings with sales, marketing, and customers• Generates product story presentations, competitive analysis, pricing strategies, product requirement documents, product evaluation reports, user manual and marketing copy, product scripts, and marketing content outlines• Works closely with internal Engineering Teams and international ODM partners to design and develop best in class products in alignment with consumer needs and company strategic initiatives

Calabasas, California, Us

• Led product innovation and strategic direction in alignment with company vision and fiscal goals• Designed and implemented organizational project management framework, including KPI based performance scorecards, project dashboards, schedule trackers, and routine meetings with key stakeholders• Managed Product and R&D Teams; functionally managed cross-departmental project teams responsible for NPI and product life cycle management

Calabasas, California, Us

• Product owner of 390+ products across four 4 and eight 8 categories• Formalized and managed Product Lifecycle, Product Development, New Product Introduction, and PIM systems across 4 brands• Product designer, drafter, and prototype builder on Lean, Agile-based development team

Calabasas, California, Us

• Tracked progress, status, and next actions required for multiple products and projects with various timelines and parties• Organized and compiled market data, sales data, and supply chain data to support project research and decision making• Worked with Sales, Marketing, and Service teams to ensure teams are trained, informed, and engaged with products

Calabasas, California, Us

• Developed and maintained internal manufacturing process and quality tracking systems• Designed, documented, and implemented methods for process control, process improvement, testing and inspection• Functioned as production process and quality information subject matter expert for management and other departments

Calabasas, California, Us

• Applied color paint and top coat finish in production line environment• Served as specialist for finish and color paint repair

Pittsburgh, Pa, Us

• Application of finish using pressure pot spray gun, gravity feed spray gun, airbrush, and paint brush• Color application and color touchups using spray guns and paint brush• Level sanding of finish using hand and power sanders in line process (8+ guitars per day)

Westlake Village, Ca, Us

• Enterprise Subject Matter Expert for Instrument Repair• National standardization and selection of repair service offerings, technician training, and store tooling• Administrator of Repair Tech Certification Program and Repairs Support Forum • Management of vendor relations considering training, promotions, and program development• Development of technical interview criteria using standardized KSAO based questions• Schedule and conduct technical phone interviews of all qualified repair tech candidates nationwide• Process and evaluate tool orders and vendors• Content creator for repairs marketing, co-developer of GC Repairs social media presence• Design and maintenance of department Reference Guide

Westlake Village, Ca, Us

• Manage warranty repair work for over 270 stores and 30 vendors• Coordinate vendor and repair technician communications, part sourcing, and repair solutions• Design and implement warranty repair process• Reconcile warranty repair AR account• Corporate contact for all field repair technicians

Chicago, Il, Us

• Management of facility on weekends• Sell memberships, facility rentals, and special event signups• Provide tours and basic maintenance of grounds• Customer service solutions

Bachelor'S Degree, Business Administration - Concentration In Project Management

Diploma, Guitar Development And Production

Diploma, Guitar Building And Repair

Education record