Josh Singleton Email & Phone Number

Ogden, Ut

 Served as the source for technical support for field team and escalated when necessary. Orchestrated expansion of client teams to eliminate gaps in current support. Designed product trainings with an emphasis on technological education. Managed product reporting utilizing Natural Insight, Tableau, and Partner Dynamicsto identify trends. Provided proactive field support with job aids, file housing, and designing mobile application knowledge bases. Collaborated and kept a running dialog with client teams. Managed LG MU online community space. Delivered ongoing product knowledge and education. Quality checked training documents and launch materials. Tracked devices assets and maintained inventory database.

Riverdale, Ut

 Motivated, coached, and led sales representatives on KPIs. Maintained and managed inventory levels. Demonstrated Verizon Wireless products and services Troubleshot customer handsets and data cards hands-on including software flash.

West Valley City, Ut

Customer Service Processing Team Provided continuous coaching to Customer Service Representatives on use of available resources and making wise business decisions. Educated Customer Service Representatives on computer application use, call control and business practices. Resolved escalated customer concerns. Designed email communications targeted at educating on new processes and procedures. Data ChampionTransition Team Supervisor  Directly coached, motivated, trained, and evaluated representatives on quality, behavior, and attendance issues. Prepared representatives for transition from the classroom setting of training to the floor environment by setting them with the tools and knowledge needed to succeed. Contributed and created useful tools and presentations for fellow coaches to use as learning aides.Coordinator / Tier 2 Technical Support  Performed advanced troubleshooting to resolve equipment and network issues. Increased colleagues’ knowledge and understanding of data products and services.Customer Contact Support Team Pioneered and volunteered for many different projects designed to improve productivity, educate representatives, and maintain records of data to assist areas of call center statistics. Trained and coached Coordinators and CRT representatives on CCST processes during CCST transition. Key contact for Peer to Peer coaching with other teams within the center.Customer Service Representative Consistently delivered excellent customer service with each customer I spoke with both internal and external. Served as team “Champion” in Availability and VIP’s. Received Top 5 MVP recognition and ‘Top 10’ awards.

Studied For As, Did Not Graduate, Computer Science

Allowed many of my AP credits from high school to be transferred. Started Generals courses, but did not complete entire program and did.

High School Diploma, Graduate With Honors

Activities and Societies: Officer of FBLA Viewmont Chapter