https://bloomingtonremote.dimensionmill.org/

Increased organizational visibility and community understanding with a multi-pronged strategy of surveys, website development, communications refinement, educational resource development, and social media expansion. Oversaw a strategic downsizing of organizational commitments due to pandemic disruption, successfully avoiding leader burnout. Facilitated the creation of self-service educational resources for volunteers of all ages and abilities to learn and participate. Collaborated with mission-aligned nonprofits and provided funding to support local food justice efforts during the pandemic. Secured our largest fundraising year to date, securing 5x our annual operating budget, even after cancelling all development initiatives and programs due to pandemic disruptions.

Secured 501(c)3 nonprofit IRS determination with first application, after updating our bylaws based on leader and community input. Facilitated first 3-year strategic plan to support fundraising and organizational development efforts, as well as the annual updates. Developed and implemented an all-volunteer recruitment plan that secured 100+ board members and leaders, and 5,000+ volunteers. Researched and coordinated regular educational opportunities for volunteer board members and leader development. Oversaw the fundamental partnership agreement with the City of Bloomington and its Parks & Recreation department that allows the Orchard to operate as an all-volunteer nonprofit on public land.

Chief student experience officer. Responsible for overall excellence in the student and family experience, from pre-college, through enrollment, and after graduation. I oversee our Student Service and Graduate Service teams, while providing leadership and guidance to other cross-functional teams to ensure a smooth, centralized, and streamlined service for our internal and external customers. This includes brand management, communications management, digital platform management, service team management, client consulting, and reporting.

Set and surpassed multiple years of engagement, yield, efficiency, and user satisfaction goals during the COVID-19 pandemic. Oversaw product and operational changes from B2B to B2C pivot, while creating dynamic functionality to efficiently serve new markets without additional resources. Oversaw cross-functional communications, operations, and service for 5M+ college-bound students, families, and graduates. Successfully onboarded and managed one of the largest and least experienced teams in the company, amidst a shift to remote/hybrid work during the pandemic, receiving praise from direct reports and cross-functional leadership. Oversaw the initial development and iterative upgrades to multiple user portals, informed by analysis, feedback, and industry best practices. Launched and analyzed cross-functional “Test & Learn” initiatives to transition towards a “data-driven insight” culture of product development.

Advanced cross-functional systems, processes, and product development initatives to improve the core infrastructure and scalability of the business, while enhancing the user experience for clients, students, families, and graduates.

Advanced cross-functional systems, processes, and product development initatives to improve the core infrastructure and scalability of the business, while enhancing the user experience for clients, students, families, and graduates.

Oversaw and analyzed marketing and communications to 2M+ current and potential college and university clients and students. Facilitated company rebranding with an industry-leading consultant. Led website overhaul and functionality upgrades for mobile-first design and more user engagement. Managed marketing content and collateral team and vendors. Oversaw year-end debriefs on core processes to identify issues and collaborate on solutions for process and product refinement.

Oversaw and analyzed marketing and communications to 1M+ current and potential college and university clients and students. Partnered with first public-offering clients on their strategic rollout of our program to the market, resulting in an average 16%+ increase in enrollment yield for college and university clients. Developed policies and procedures to align with best practices. Partnered with our Client Service team to engage new and current students and families during campus-visit and focus group events. Oversaw regular consumer surveys to inform product development.

Oversaw strategic operational implementation of the founder’s vision, developing processes and systems to ensure operational success. Developed, managed, and refined marketing, communications, and service efforts for both direct consumers (colleges and universities) and the program beneficiaries (students and families). Served in an office manager role, overseeing a variety of tasks.

Prepared business plan and pitched investors for initial startup funding. Secured 501(c)3 nonprofit IRS determination with first application. Oversaw strategy and multi-platform brand and messaging development. Facilitated educational programs for communities across the U.S. Refined product and communications based on user feedback.

Designed and implemented marketing and sales strategies for artist's business. Trained, managed, and oversaw the sales efforts of independent contractors domestically and internationally. Designed sales and marketing strategies for independent contractors, building a network of independent sales representatives. Created and successfully initiated marketing plans that raised artist's sales revenues by 30% in first month. Communicated with domestic and international independent sales agents, galleries, museums, and gift shops to raise awareness of artist's work and increase distribution.

Provided safe, affordable, and eco-friendly private golf cart transportation around the IU campus and downtown Bloomington, IN. Maintained accurate company records, all company equipment, and managed 6+ employees. Collaborated with representatives on the state and local levels of government to change current legislation that would provide a more supportive legal environment for eco-friendly businesses to operate.

Provided quality indoor and outdoor property maintenance to members of the Bloomington, IN community. Managed accounting, maintained equipment, and provided customer service for 12+ clientele's properties, valued at over $10 million. Communicated and collaborated with other professionals about new techniques to increase efficiency and improve customer satisfaction.

Managed 10+ employees, ensuring that they were running the business to the standards of conduct and business operations established by owner and executive manager. Reached out to local businesses and organizations to create and organize social events. Designed graphics and marketing ads for use of hosting businesses, averaging a 40% increase in attendees to events.

Gathered and compiled market research on clients’ companies, their competition, and related interests. Contacted U.S. senators and congressman for political support, receiving representation from 80% of those contacted. Compiled media/press lists of over 5000 sources and contacted to promote movie release of main client. Researched new business opportunities and contacted potential clients to successfully establish 2 new clients for business. Established, managed, and successfully expanded 2 twitter accounts from 0 to 2500+ followers for clients.

Taught a freshman seminar course to 12 students, with primary goals of increasing retention and ensuring a positive academic transition to college life. Designed successful strategies and tactics to provide students with further understanding of their course material, resulting in an average cumulative first college semester GPA of 3.5/4.0 among 12 first-semester freshmen. Consulted with organization heads to change policies, to encourage academic application and more appropriate grading systems.