Josh Cooper

Josh Cooper Email and Phone Number

Relationship Management | Conflict resolution | Martech | Project Coordination @ Emarsys
austria
Josh Cooper's Location
Australia, Australia
About Josh Cooper

Commercially astute and thoughtful client relationship and customer success professional, focused on empowering businesses to interpret, anticipate and respond powerfully to their customer needs and expectations. With a quick understanding of the needs of the client, and an analytical mindset, I’m able to develop and execute account strategies, manage key accounts and build strong relationships with clients.KEY ATTRIBUTES Stakeholder Relationship and Engagement: Adept at building trust with internal and external stakeholders, driving business forward to successful outcomesBusiness Agility: Possess a focused energy to quickly adapt to changing demands and situationsCommercial Focus: A strong understanding of the organisation’s market with account management expertiseProactive Self Starter: Extremely organised, comfortable defining purpose and processes from the ground upKnowledge Hungry: Receptive to new information and have the ability to grasp new concepts. Actively open to learning from the experience and expertise of others

Josh Cooper's Current Company Details
Emarsys

Emarsys

View
Relationship Management | Conflict resolution | Martech | Project Coordination
austria
Website:
emarsys.com
Employees:
809
Josh Cooper Work Experience Details
  • Emarsys
    Client Success Manager
    Emarsys Aug 2024 - Present
    Sydney, New South Wales, Australia
  • Salesforce
    Senior Success Guide - Commerce Cloud
    Salesforce Feb 2023 - Apr 2024
    Sydney, New South Wales, Australia
    -Proactively and reactively engage with customers-Provide platform and business strategies and best practices-Maximise customers investment in Salesforce-Increase adoption, engagement and growth of the Commerce Cloud platform-Generate insights and implement solutions to improve customer experience
  • Salesforce
    Senior Success Specialist - Marketing Cloud Intelligence (Formerly Datorama)
    Salesforce Apr 2021 - Feb 2023
    Sydney, New South Wales, Australia
    -Hybrid account and technical management-Cross collaboration with sales, support, and services teams-Key contact for contract, support, and in-platform functionality
  • Salesforce
    Customer Success Manager
    Salesforce Apr 2020 - Apr 2021
    Sydney
    -Key point of contact for 40+ clients-Coordinate internal resources to help develop, maintain, and troubleshoot client instances-Run the full renewal process including contract creation and negotiation
  • Datorama, A Salesforce Company
    Account Manager
    Datorama, A Salesforce Company Aug 2017 - Apr 2020
    Sydney, Australia
  • Bronto Software
    Account Manager
    Bronto Software Sep 2016 - Aug 2017
    Sydney, Australia
  • Bronto Software
    Account Development Representative
    Bronto Software Apr 2015 - Oct 2016
    Sydney, Australia
  • Creative Activation
    Sales Promoter
    Creative Activation Aug 2014 - Apr 2015
    Sony Rep - Jb Hifi
  • Sweetness The Patisserie
    Front Of House
    Sweetness The Patisserie Feb 2012 - Oct 2013
    Epping

Josh Cooper Education Details

Frequently Asked Questions about Josh Cooper

What company does Josh Cooper work for?

Josh Cooper works for Emarsys

What is Josh Cooper's role at the current company?

Josh Cooper's current role is Relationship Management | Conflict resolution | Martech | Project Coordination.

What schools did Josh Cooper attend?

Josh Cooper attended Macquarie University.

Who are Josh Cooper's colleagues?

Josh Cooper's colleagues are Egon Becskei, Suite Ops, Aaron Kingsbury, Máté Köles, Aaron Stevens, Johnny Costa, Dániel Szücs.

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