Successfully manage and execute comprehensive event portfolios, overseeing payroll, billing, and accounts receivable.Manage the scheduling of security officers and ticket takers using advanced report methods and automated systems.Lead the recruitment, training, and scheduling of event staff, ensuring efficient operations and adherence to client requirements.Oversee security operations for various venues, including arenas, music festivals, concerts, shows, and sporting events, ensuring the safety and security of all attendees and assets.Coordinate security for commercial and residential properties, implementing strategies to mitigate risks and ensure the safety of occupants and assets.Manage security operations for higher education institutions, including events and around-the-clock security posts, such as museums located on campus.Serve as the primary liaison between clients, cultivating strong relationships and delivering exceptional service and support.Generate and deliver reports to senior management, providing insights and recommendations for improving security operations.Support business development efforts by maintaining existing client relationships and driving new business through strategic interactions.Collaborate with cross-functional teams to identify and resolve issues, implementing enhanced processes and procedures for continuous improvement.Manage over 2000 weekly hours for commercial and residential portfolios, ensuring efficient allocation of resources.Supervise a team of 200 officers specifically for the events team, ensuring seamless coordination and execution of security operations.Coordinate security for music festivals, deploying teams of up to 150 officers simultaneously with 10 to 15 supervisors.

Supervise, Train, Motivate and delegate responsibilities to employees during sporting event, concerts, award shows and private events which include; mandated post, routine patrols, daily assignments, & special requests.Identify and address all medical and safety situations effectively in a timely manner while maintaining composure and accurate documentation to generate incident report.Liaison between venues and State/Federal agencies during high profile events.Attend meetings to pass down important information to security staff in preparation for future events. Maintain proper inventory when issuing & collecting equipment needed. Oversee 50+ employees with deployments, duties, breaks and paperwork.Notify upper management of all situations.Protect guests, employees and assets of the venue by way of observing and reporting situations and enforcing policies and procedures.Man post to control all levels of access.Patrol venue to prevent safety hazards and unauthorized access. Crowd control.

Maintain operational excellence and elevate customer service standards by accurately and efficiently processing routine banking transactions at a dedicated banker workstation.Execute a diverse range of customer transactions, including check cashing, processing withdrawals, and balancing duties, consistently ensuring accuracy and compliance.Proactively identify opportunities to develop and strengthen customer relationships, employing basic sales techniques to deepen existing relationships and identify potential sales opportunities.Market a comprehensive suite of consumer and small business banking services to both existing and prospective customers.Demonstrate leadership in the banking center's lobby, engaging in outbound telemarketing calls, participating in marketing campaigns, and contributing to in-center events.Possess a comprehensive understanding of Webster's products and services, utilizing knowledge to identify cross-sell opportunities and referring customers and prospects to specialized departments such as Business Banking, Webster Investment Services (WIS), Cash Management, Personal Lending & Mortgages, Home Equity, Private Banking, and other Sales Council members.

Fulfilling a branch-based sales role with a primary focus on acquiring, retaining, and deepening client relationships to contribute to the overall success of the firm.Lead efforts to create an outstanding customer experience, taking a proactive approach to meet clients both face-to-face and over the phone to understand their financial needs.Responsible for opening all new business accounts and ensuring the selection of the most suitable accounts for clients, emphasizing convenience and tailored solutions.As the Small Business Specialist, actively prospect for business opportunities, retaining and growing premier business clients.Collaborate with other specialists, including Mortgage Bankers, Business Bankers, and Financial Advisors, to provide clients with access to experts who can address specialized financial needs.Meet and exceed sales objectives by leveraging a consultative approach to discover client needs and recommending appropriate products and services.Play a key role in achieving branch sales goals, contributing to the overall success of the firm.

Serve as the primary point of contact for customers, playing a pivotal role in driving branch profitability through the promotion of the organization's positive image and expert application of products and services.Contribute to the fulfillment of customer banking requests by assessing needs, providing counseling and advice, and matching customers with the appropriate products and services.Identify and capitalize on cross-sale opportunities during service interactions, enhancing customer relationships and supporting the organization's sales goals.Ensure strict adherence to the organization's policies and procedures, maintaining a commitment to compliance in all customer interactions.Act as a knowledgeable resource for junior staff, guiding them in adhering to the organization's customer service standards and supporting their professional development.Support the application of products and services to customer needs, actively contributing to the branch's referral goals and providing mentoring and modeling techniques for junior staff.In the absence of a supervisor, take on the responsibility of supervising all operational activities, including staffing, cash management, supplies, inventory, and balancing, ensuring strict compliance with the bank's policies and procedures.