Joshua Sumalinog Email & Phone Number

Taguig, National Capital Region, Philippines

· Create high performance environment for team members· Analyzing and interpreting call center reports, managing resources to meet team KPIs, · Proactively communicate trends and internal and external pain points based on data analysis.· Coaching direct reports through one on ones to meet their personal and professional goals. · Onboarding new staff including getting them ready to succeed· Evaluating processes for continuous improvement and coordinating for betterment of the process· Maintain a good professional relationship with cross departmental such as Customer Success, Professional Services, and Product. · Manage escalations from internal and external sources.

- Research customer segments, clients, and strategies to increase qualified leads.- Work directly with prospective clients.- Write reports to document current and projected metrics and market conditions.- Create automated dashboards and metrics for rapid sales understanding.- Initiate and track sales campaigns to identify growth, challenges and risks.

*Daily prospecting activities, including: phone calls,emails, web research, data entry and data management in a CRM system.*Generation and qualification of new or expansion business leads*Setting follow up appointments for the sales team*Ensure quality collection, entry and updates of lead data in the CRM system*Perform to established key performance metrics, including personal and team goals*Collaborate with US lead generation representatives on special campaign initiatives or additional follow-up on inbound leads*Complete regular training and/or certifications on product or market updates, qualification processes, data management, and soft skills*Opportunity Creation via Salesforce.com

238 Araullo Extension, Andreliz Building, Davao City

J.P. Laurel Ave, Poblacion District, Davao City, Davao Del Sur, Philippines

Dona Luisa Bldg., Cr. Quirino St., Emilio Jacinto Ex, Poblacion Dis., Davao City