Joshua Budge Email & Phone Number

Seattle, Washington, US

Stamford, CT, US

• Architected 9 information security technologies and tools, while adhering to NIST, CIS, OWASP, and MITRE ATT&CK guidance with associated threat modeling.
• Guided 5 security engineers on best practices, technology configuration, and overall project implementation.
• Implemented undisclosed network access control, NDR, EDR, and data loss prevention and classification systems.
• Migrated and expanded undisclosed DLP footprint into a holistic enterprise DSPM and CASB environment.
• Redesigned the email security chain with undisclosed industry leading tools, resulting in an 80% reduction in incidents.
• Initiated the alignment of the Cybersecurity technology stack with federal regulatory compliance (PCI, HIPAA, GDPR).

Sunnyvale, California, US

• Exceeded 93% customer satisfaction NPS scores with over $6M in ARR across assigned strategic SaaS accounts.
• Performed consulting and technical assistance of the Lacework product portfolio on 80 customer accounts.
• Executed custom Snowflake report scripts for 8 accounts for data-driven decision making which drove revenue growth by 18%.
• Processed 60 quarterly audits to ensure customers were reaching and exceeding business goals and outcomes.
• Administered accounts by using SalesForce, Catalyst, and Tableau which improved cross-selling opportunities by 26%.
• Upsold and expanded business with over $2.5M in additional products and services.

Austin, Texas, US

• Achieved exceptional 90% customer satisfaction ratings across all SaaS accounts, driving customer retention amidst $4M in ARR.
• Realized over $8M in renewals and upsells by driving adoption and client business outcomes.
• Leveraged SalesForce, GainSight, and Qlik to expertly manage 20 client accounts.
• Upscaled revenue streams for 6 strategic accounts by over $1.5M through targeted cross-selling and account management.
• Orchestrated 13 EBRs with all customer accounts, resulting in a 20% increase in upsell and $3.5 million in incremental revenue.

Troy, Michigan, US

• Supervised over 5,000 servers, 10,000 desktops, and 50 storage arrays across AWS, Azure, and VMware cloud environments.
• Governed 10 cloud engineers for technical direction on all projects.
• Deployed Rapid7 and CrowdStrike coverage to all 15,000 client systems.
• Orchestrated the migration of roughly 12,000 AWS cloud and VMware on-prem systems to Azure using Zerto and Rackware.
• Constructed 8 new back up environments using either Carbonite, Nasuni, Avamar, or Data Domain.
• Authored individual escalation and incident response procedure runbooks for 12 client accounts.

Santa Clara, California, US

• Managed the upgrade and new installation project of an undisclosed Fortune 100 company's Hitachi Cloud environment. This new system achieved a performance overhead reduction of 85%, and a storage capacity increase of.
• Implemented a remote system firmware upgrade project for an undisclosed Fortune 3 company to cut manpower and associated costs by 25% and $800 per asset. This saved 4,000 labor hours, and $1.6M in yearly support costs.
• Communicated directly with customer and corporate VP/C-Suite leadership on business-critical issues and running escalations between the various levels of support, pre-sales, professional services, and sales units to.

Santa Clara, California, US

• Managed over 400 client accounts with 40 field engineers and six CRMs. The team exceeded other districts by over 14%.
• Performed as a Technical Account Manager for Apple, supervising 500 Hitachi storage arrays, and saving $1.6M in annual costs.
• Executed dozens of escalations and incident management activities for business-critical issue resolution.
• Completed well over 100 Hitachi storage, cloud, and server installation and upgrade projects for clients.
• Transitioned the company to Salesforce and MuleSoft; concluded four months ahead of schedule and saved $6M.
• Leveraged customer engagement, relationships, and opportunities to obtain over $100M in added renewals and sales revenue.

Santa Clara, California, US

• Supervised five storage engineers by providing technical guidance and project management for over 200 accounts.
• Conceived the vMPC (Virtual Maintenance PC) appliance project increasing global installation times up to 200%.
• Devised a critical Knowledge, Skills, and Abilities (KSAs) matrix for hiring and training, reducing timelines by 70%.
• Directed a three data center relocation project which completed 12 hrs. early and recouped 144 hrs. and $57,000.

Fairfax, Virginia, US

• Integrated a massive 2PB data warehouse expansion project that saved $3.1M in annual software costs, and quadrupled capacity.
• Maintained over 40 Hitachi, EMC, and NetApp storage systems for optimum performance.
• Installed two Trustwave SIEM environments for the SOC, which reduced over 5,000 labor hours and $1.25M in annual savings.
• Implemented and directed four RSA Archer GRC and Tripwire system projects for strict corporate security governance.

Melbourne, Florida, US

• Ran the Systems Administration department of 20 engineers, providing technical oversight on all initiatives.
• Coordinated over 15 cyber warfare exercises to certify the integrity and defensive posture of IT systems.
• Formalized the organization’s disaster recovery plan and achieved DISA cyber security certification.

Randolph AFB, TX, US

• Developed a formalized cellular and mobile device management program for Nellis and Creech Air Force Bases that saved the United States Air Force over $2M in annual expenditures.
• Completed a new Air Traffic Control Facility installation project by over two months ahead of schedule, saving approximately $800,000 in corresponding manpower costs.
• Implemented a new base radio network to combat uptime and service reliability issues in the existing/aging network. This increased service uptime, stability, and reliability by over 37%.

Master Of Science (Ms), Information Technology Management: Systems Architecture, Design & Analysis

Bachelor Of Science (Bs), Information Technology Management

Associate Of Science (As), Electronic Systems Technology