Joshua Wilson Email & Phone Number

Nashville, Tennessee, United States

Dallas-Fort Worth Metroplex

• Mapping and testing software pathways to confirm system veracity• Logging and Tracking system tickets that are escalated to DEV• Develop testing scripting for new software go live• Manage escalate and manage tickets for issues that arise on go live• Stay up to date on proprietary softwares used in testing

Greater Nashville Area, Tn

• Vet and maintain Postmates sales leads in Salesforce• Contact potential partner restaurants to pitch services • Pitch and sell Postmates services to business owners in assigned market• Acknowledge and overcome objections to delivery partnership

Greater Nashville Area, Tn

• Maintain incoming tickets in Workday and resolve them in a timely manner• Troubleshoot proprietary systems for email marketing• Aid in account maintenance for customers• Train customers in use of self-service options • Identify case trends and report possible outages to engineering

Greater Nashville Area, Tn

• Contact Cisco customers and resellers to ensure continuity of service• Provide technical insights to Cisco software and hardware • Upsell Cisco services and multi-year renewals• Developed more efficient processes to streamline renewals process• Track opportunity progress in Excel and Salesforce• Interview and advise managers on new hires for sales team •Closed over 16 Million in services renewals since FY17Q2•Training new reps to quickly bring them up to speed and aid in their success•Provide additional discounting to customers to incentivize extended contract terms•Assist others in providing insight to leadership on quarterly opportunities•Quota attainment FY17Q2-FY18Q4: Greater PA/Atlantic Shore – 101%, Minnesota-Dakotas – 90%, Boston Metro/Atlantic Shore – 99%, 134%, 131%, 113%, 106%, 120%

Greater Nashville Area, Tn

• Troubleshoot Boeing computers, servers, softwares, VOIP, and cellphones• Troubleshoot multiple users simultaneously over chat• Assist Boeing new hires in onboarding • Resolve access and badging issues for employees companywide• Support Boeing employees in maintaining Active Directory users and groups• Resolve Tier II support tickets

Greater Nashville Area, Tn

• Assist customers with their purchases• Process film orders• Assist customers with inquiries• Stocking• Reshelving• Unload product on delivery

Greater Nashville Area, Tn

• Receive calls from a minimum of 20 Verizon customers daily• Troubleshoot Verizon devices• Properly transfer unresolvable issues• Handle account inquiries• Upsell services and transfer to sales department when appropriate• Accurately notate accounts for future use

Greater Nashville Area, Tn

• Receive calls from a minimum of 25 Sprint customers daily• Troubleshoot Sprint devices• Transfer misdirected calls• Review and explain service bills for customers• Handle account inquiries• Upsell services and transfer to sales department when necessary• Accurately notate accounts for future use

Greater Nashville Area, Tn

• Act as a field rep for Camel Cigarettes• Engage potential customers• Find at least 30 potential customers per shift• Inform potential customers about Camel products• Properly fill out nightly paperwork