Salesforce Administrator
Current• Administer all aspects of user and license management including new user setup/deactivation, roles, profiles, permissions, public groups, OWD, sharing rules.• Salesforce configuration changes, including (but not limited to): Flow, assignment rules, approval processes, fields, page layouts, record types, dynamic layouts, apps, actions, custom settings, mobile administration, dashboards and reports• Developed basic Apex/Visualforce code to provide custom solutions unattainable using out of box methods. • Data management to improve Salesforce data quality, implementing rules and automation as needed – import, update, manage, and clean in the Salesforce database.• Maintained sandbox development, refreshes, seeding, and change sets.• Worked with integrated applications including Account Engagement (Pardot), Dodge Pipeline, HubSpot, ZoomInfo• Implemented and administered archiving (DataConnectiva)/backup (Spanning Backup) solutions to ensure availability of data • Monitor and provide support for user adoption, tickets, end user training, and technical documentation.
