Joshua Ramczyk Email & Phone Number

Fort Atkinson, Wisconsin, United States

• Administer all aspects of user and license management including new user setup/deactivation, roles, profiles, permissions, public groups, OWD, sharing rules.
• Salesforce configuration changes, including (but not limited to): Flow, assignment rules, approval processes, fields, page layouts, record types, dynamic layouts, apps, actions, custom settings, mobile administration.
• Developed basic Apex/Visualforce code to provide custom solutions unattainable using out of box methods.
• Data management to improve Salesforce data quality, implementing rules and automation as needed – import, update, manage, and clean in the Salesforce database.
• Maintained sandbox development, refreshes, seeding, and change sets.
• Worked with integrated applications including Account Engagement (Pardot), Dodge Pipeline, HubSpot, ZoomInfo

Milwaukee, Wisconsin, United States

• Troubleshoot and remedy any IT systems, and network issues utilizing a ticketing system to track priorities/projects.
• Helped support Cisco switches, Fortigate firewall, Windows Server (Active Directory, Files Services), VMware ESXI and vCenter, Microsoft Exchange 365 Suite, Ubiquiti Unifi Wireless
• Developed Standard Operating Procedures, training documentation, and provided training to end users.
• Develop scripts using PowerShell and SQL to automate repetitive IT tasks, or troubleshoot applications/databases.

Darien, Wisconsin, United States

• Developed intranet web application using Python, JavaScript, HTML, CSS on the Django framework.
• Maintained Microsoft SQL and PostgreSQL databases to ensure data availability and disaster recovery.

Wauconda, Illinois, United States

• Administer all aspects of user and license management including new user setup/deactivation, roles, profiles, permissions, public groups, OWD, sharing rules.
• Salesforce configuration changes, including (but not limited to): process builder, assignment rules, approval processes, fields, page layouts, record types, dynamic layouts, apps, actions, custom settings, mobile.
• Data management to improve Salesforce data quality, implementing rules and automation as needed – import, update, manage, and clean in the Salesforce database.
• Maintained sandbox development, refreshes, seeding, and change sets.
• Worked with integrated applications including Account Engagement (Pardot), Application Tracking System.
• Monitor and provide support for user adoption, tickets, end user training, and technical documentation.

Greenfield, Wisconsin, United States

Racine, Wisconsin, United States

Bachelor'S Of Science: Software Development, Software Development, 3.0

- GPA: 3.0 - Agile Methodologies - SOLID Principles - HTML, CSS, & JavaScript - C# Development - C++ & Operating Systems - Relational.

Associate’S Degree, It Computer Support Specialist, 3.3

- GPA: 3.3 - Computer Hardware - Help Desk Operations - Microsoft Office Suite - Mobile Device Management - Networking Fundamentals.

Diploma