Joshua John

Joshua John Email and Phone Number

Experienced TICO Certified Travel Specialist | Delivering Unparalleled Customer Service & Building Lasting Client Relationships in the Travel Industry @ Senior Discovery Tours
toronto, ontario, canada
Joshua John's Location
Toronto, Ontario, Canada, Canada
About Joshua John

A TICO Certified Travel professional with extensive experience in advising clients on their travel needs while providing exceptional customer service. I thrive in a fast-paced environment leveraging my excellent communication and organizational skills with a keen eye for detail and my ability to multi-task. I build strong relationships with clients which leads to referral and repeat business.

Joshua John's Current Company Details
Senior Discovery Tours

Senior Discovery Tours

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Experienced TICO Certified Travel Specialist | Delivering Unparalleled Customer Service & Building Lasting Client Relationships in the Travel Industry
toronto, ontario, canada
Employees:
26
Joshua John Work Experience Details
  • Senior Discovery Tours
    Group Air Coordinator
    Senior Discovery Tours Jan 2023 - Present
    Toronto, Ontario, Canada
    -Efficiently handle all ticketing responsibilities within the Air Department specializing in group travel experiences.-Utilize extensive knowledge of the SABRE booking system to facilitate seamless and timely booking processes for individual and group airline tickets, ensuring smooth travel arrangements for clients.-Collaborate closely with the Sales and Customer Service teams to provide expert guidance on travel options, fare rules, and airline policies, ensuring clients receive accurate and up-to-date information for informed decision-making.-Play a key role in maintaining strong working relationships with various airlines, negotiating contracts, and adhering to their respective policies while issuing group tickets, resulting in cost-effective travel solutions for clients.-Adhere to strict guidelines and procedures while issuing group tickets, ensuring full compliance with airline contracts and regulations, while also providing clients with exceptional service to meet their unique travel needs.-Handle ticket cancellations, changes, and other post-booking services promptly and efficiently, resolving any issues that may arise to ensure client satisfaction and loyalty.-Demonstrate exceptional organizational skills by managing multiple ticketing requests simultaneously, while maintaining a keen eye for detail to avoid errors in ticket issuance.-Collaborate with the Finance Department to ensure accurate accounting of ticketing transactions and timely processing of payments to airlines.-Actively participate in ongoing training and development sessions to stay up-to-date with industry trends, airline policies, and travel technology advancements.-Cultivate a reputation for excellent communication skills in English, both oral and written, providing clear and concise correspondence with clients and airline representatives.-Hold a TICO certification, signifying proficiency in travel industry regulations and ethical standards.
  • The Travel Corporation
    Air Specialist
    The Travel Corporation Jan 2020 - Jan 2023
    Toronto, Ontario, Canada
    As an Air Specialist with The Travel Corporation, I curated seamless air travel experiences for esteemed clients. My passion for the industry and expertise in Amadeus ensured top-notch service and cost-effective solutions.Highlights:-Itinerary Management: Coordinated flights via voice, chat, and email, ensuring accurate costings.-Navigating Regulations: Mastered bulk rules, code-shares, ticketing deadlines, and changes.-Efficient Ticketing: Issued precise airline tickets, phase IV's, and exchanges.-Superior Customer Service: Responded promptly, fostering strong relationships.-Proactive Communication: Alerted clients of itinerary adjustments for smooth travel.-Accurate Documentation: Ensured compliance and precise documentation.-Collaborative Team Player: Thrived in a positive and cohesive work environment.-Supporting the Team: Provided prompt assistance to optimize workflow.-Personalized Requests: Catered to unique preferences for exceptional experiences.-Staying Agile: Managed changes promptly while adhering to protocols.-Excellence in Problem-Solving: Contributed to innovative solutions and improvements.-Integrity and Trust: Upheld the company's reputation and airline partnerships.-Dedication and Availability: Available for diverse shifts to meet client needs.At my core, I deliver unparalleled customer experiences with a passion for travel.

Frequently Asked Questions about Joshua John

What company does Joshua John work for?

Joshua John works for Senior Discovery Tours

What is Joshua John's role at the current company?

Joshua John's current role is Experienced TICO Certified Travel Specialist | Delivering Unparalleled Customer Service & Building Lasting Client Relationships in the Travel Industry.

Who are Joshua John's colleagues?

Joshua John's colleagues are Jayne Ferreira, Rachel Kim, Ruby Simard, Chelsee Howie, Abhilasha Gautama, Josephine Soriano, Jason Hodgson.

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