Joshua Danielson

Joshua Danielson Email and Phone Number

Web Developer | Creating User-Centric Experiences with Expertise in HTML, CSS, and JavaScript | Retail Management & Customer Care Specialist Background @
Joshua Danielson's Location
Seattle, Washington, United States, United States
Joshua Danielson's Contact Details

Joshua Danielson personal email

n/a
About Joshua Danielson

With a strong foundation in retail management and customer service, I am passionate about web development and creating user-centric experiences. I am currently completing my Web Development Certificate program at Seattle Central College, where I have learned HTML, CSS, and JavaScript, and developed static and dynamic web pages.I have over four years of experience in leading and mentoring diverse teams across two departments at Nordstrom, Inc., where I spearheaded new features for "Nordstrom On" software, collaborated with back-end engineers and designers, and optimized workflows and customer solutions. As a Store Manager at Super Deli Mart, I have implemented efficient scheduling protocols, fostered partnerships with breweries, and analyzed customer feedback and inventory. I am eager to join a dynamic team where I can leverage my coding skills, retail expertise, and customer service acumen, and embrace new challenges and opportunities.

Joshua Danielson's Current Company Details
Super Deli Mart

Super Deli Mart

Web Developer | Creating User-Centric Experiences with Expertise in HTML, CSS, and JavaScript | Retail Management & Customer Care Specialist Background
Joshua Danielson Work Experience Details
  • Super Deli Mart
    General Manager
    Super Deli Mart Jan 2022 - Present
    Saettle, Wa
    Implement efficient scheduling protocols to accommodate employee availability and time-off requests, ensuring adequate staffing levels for seamless store operations.Foster partnerships with breweries to host monthly featured Brewery Events, strategizing optimal pricing for raffles and beer discounts while ensuring profitability.Analyze customer feedback and inventory to ensure that popular beer products are always in stock, and collaborate with popular breweries to create new beers.Revitalized the Customer Appreciation event at the store through collaboration with the city to secure necessary permits, while partnering with local businesses and customers to obtain sponsorships and organize music.
  • Nordstrom
    Customer Care Designer & Online Personal Stylist Supervisor
    Nordstrom Aug 2018 - Oct 2021
    Seattle, Washington, United States
    Ensure Designer team is meeting their 10 Key Performance Indicators(KPIs) such as Average Call Handle Time and Customer Satisfaction while working to make sure Online Personal Stylists is meeting their 6 KPIs which include their Conversation Rate and Sales QuotaCoach and mentor 20+ employees across two departments and oversee additional projects within the Contact CenterSpearhead new company-wide features for “Nordstrom On” software with Online Personal Stylists and collaboratively troubleshoot problemsAnalyze data to problem solve customer issues with Online Styling program and determine the best workflow for the department, by collecting customer feedback about response/follow up timeframes and tailoring customer styling questionnaire to more specific customer needsCollaborate with HR Department and Sedgewick to ensure agents have properly filed Leave of Absence claims with the state and update employee status within WorkDay to guarantee they are correctly paid
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  • Nordstrom
    Designer Customer Care Specialist
    Nordstrom Oct 2015 - Aug 2018
    Seattle, Washington, United States
    Provided specific information for designer products and season releases as a trusted advisor and subject matter expertInvested additional time and input into optimizing department workflows such as removing excessive follow ups during Single Shoe ordering process, and checking department voicemail to help prevent disrupting specialists’ schedules Mentored and educated new peers with specific designer guidelines and department protocols for escalationsMulti-tasked efficiently through ordering system, multiple company SharePoints, and department-outreach forms while carefully handling customer inquiries over the phone
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  • Nintendo
    Email Consumer Support Representative
    Nintendo Oct 2014 - Oct 2015
    Kirkland, Washington, United States
    Worked to combine departments; creating training material and proceduresAssisted other departments with projects and testing during downtimeAnswered Consumers’ questions and solved issues through email
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Joshua Danielson Education Details

Frequently Asked Questions about Joshua Danielson

What company does Joshua Danielson work for?

Joshua Danielson works for Super Deli Mart

What is Joshua Danielson's role at the current company?

Joshua Danielson's current role is Web Developer | Creating User-Centric Experiences with Expertise in HTML, CSS, and JavaScript | Retail Management & Customer Care Specialist Background.

What is Joshua Danielson's email address?

Joshua Danielson's email address is jo****@****rom.com

What schools did Joshua Danielson attend?

Joshua Danielson attended Seattle Central College.

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