Joshua Dean Email & Phone Number

Remote

• Collaborated with a 6-person QA team to conduct rigorous testing on an industry-leading virtual card platform.• Supplied valuable input from a QA and end user perspective during the earliest design stages of new features.• Led comprehensive cross-browser/OS/mobile platform testing, utilizing manual and API testing methods.• Analyzed and reported on test results to stakeholders, providing actionable insights to drive continuous improvement in software quality.• Mentored junior QA engineers in best practices and industry standards, enhancing team performance and promoting a culture of continuous improvement.• Supported the successful implementation and utilization of the application by major issuers including American Express, Bank of Montreal, Pacific Western Bank, and HSBC.

Culpeper, Virginia, United States

Daly City, California, United States

Soundbite was acquired by Genesys.• Conducted manual and automated testing on over 10 web-based UIs to maintain high quality and functionality.• Worked with product team members to define specifications for new products and features, ensuring optimal user experience.• Tested across multiple web browsers and operating systems to ensure compatibility.• Performed daily API testing to ensure the proper routing of SMS messages.• Tested products utilized by reputable companies such as AT&T, Fox, Travelers Insurance, Meijer, and Walgreens.

Bedford, Massachusetts, United States

2ergo Americas was acquired by Soundbite.• Collaborated with the Soundbite QA team to integrate and test the two companies' existing text messaging platforms.• Trained Soundbite employees on 2ergo Americas' advanced applications.• Conducted rigorous testing of mobile apps for high- profile clients, such as Fox Business.

Arlington, Virginia, United States

Proteus was acquired by 2ergo.• Coordinated testing efforts between offices in the US, Mexico, Argentina, United Kingdom, and Australia.• Tested various mobile storefronts for clients such as THQ, NBC Universal, and Wizards of the Coast.

Washington, District Of Columbia, United States

• Managed a test lab consisting of 20+ mobile phones and tablets to perform thorough compatibility testing of wallpapers and ringtones for the Fox Latin America website.• Conducted thorough testing of text messaging features for various ABC television properties.

Washington Dc-Baltimore Area

Washington Dc-Baltimore Area

• Prep and delivery of AV equipment• Duplicaiton/Conversion of various media (VHS, DVD, Betacam, MiniDV, DVCPro, etc)• Inventory management

Washington Dc-Baltimore Area

• Advance location setup• Procuring supplies• Managing the transportation of students