Joshua Morrison Email and Phone Number

-Work with clients to identify business/configuration requirements and workflows-Facilitate holistic system design-Identify risks to implementation success-Suggest best practices for implementing RainFocus products-Maintain agenda and leads solution project calls with clients

Addressing client business problems by leveraging complex technology solutions and integrated architecture. Responsible for translating our customer's business requirements into specific systems, applications or process designs. Advocate for our customers as a trusted authority on platform design and capabilities. Provide direction and leadership on complex projects that will allow our customers to continue to improve their employees lives through benefits.

Managed, trained, coached, and developed a team of five Renewal Support Specialists (RSS) for 2018 open enrollment· Identified and mitigated risks and roadblocks to deliver 50+ projects on-time· Delivered regular, proactive updates to leadership and communicated key project and deliverable statuses to stakeholders· Point of escalation for Customer Success Managers (CSM) and our customers· Serve as a liaison to CSM, RSS, and the customerBenefitfocus: Charleston, SC: Configuration Consultant Sept 2016-Aug 2017· Update and maintain the online benefits enrollment and benefits administration platform to conform to client-specific requirements· Work cross-functionally with technical and operational teams· Manage multiple client configuration projects simultaneously· Meet dates within project plan/timeline and keep open lines of communication with team members· Work to ensure client needs are understood and met and integrated within enrollment, payroll and electronic data interchange platforms· Identified requirements for the successful transfer of data (EDI, Demographics, Payroll deductions) between Benefitfocus, Carriers, and customers· Continually learn and become an expert on software that is updated quarterly

Manage multiple client configuration projects simultaneouslyWork efficiently within tight timeframes in a fast paced environmentAct as liaison/facilitator across technical and operational departmentsMaintain high accuracy and quality of configurationsMeet dates within project plan/timeline and keep open lines of communication with team membersWork to ensure client needs are understood and met and integrated within enrollment, payroll and electronic data interchange platformsParticipate in requirements gathering discussionsSubject Matter Expert on the online benefits enrollment and benefits administration (eEnrollment) platform

Identify opportunities for platform enhancements and streamlining communication between departmentsTroubleshoot issues that cannot be solved by Tier 1 level of customer supportCoordinate with other departments to resolve recurring and individual issuesFile JIRA's to Software Engineers based on the appropriate categorizationSubject Matter Expert on design features and user ability

Outline details about employee healthcare benefits to callers including health plan structure, wait periods and document requirementsProvide navigational support to usersTroubleshoot performance issuesSubmit knowledge article updates for CRM software to be used to assist callersPrevent escalations to other support tiers by providing first pass resolutions

Generate recurring business by developing relationships with clientele.Responsible for managing liquor cost.Maintain working knowledge of products for sale.Anticipate customers’ needs.Prepare daily sales report and cash deposit.Directly accountable for 20 percent sales increase annually.Lead training sessions for all new staff.

Responsible for maintaining serviceable inventory.Assumed leadership role in preserving quality standards.Assisted management’s efforts to retain quality control.

Trained new employees.Prepared and cooked food for a high-volume restaurant with annual sales in excess of $2 million.Assisted kitchen manager in maintaining kitchen in order to exceed DHEC sanitation standards.