Joshua Green Email & Phone Number

We specialize in mentoring leaders in tech who are frustrated with leadership challenges, align teams to customer and company goals, build key relationships in their organization, and exceed personal and professional expectations.- Formulating and implementing a strategic plan to guide the business and achieve its goals - Overseeing the company's operations and resources, and managing its organizational structure - Providing leadership to the company and guiding, directing, and evaluating other executives and employees

- Led customer success, information technology, professional services, customer support, compliance, and security teams – all with a revenue generating or revenue supporting function.- Responsible for renewals, net dollar retention, churn, adoption, and customer satisfaction metrics.- Established and maintained strategic partnerships with key vendors including Salesforce, Zendesk, Oracle, Google, and Amazon, enabling cost-effective procurement and optimal utilization of software resources.- Drove a strategic reorganization of the global enterprise digital technology stack, aligning it with business requirements and actively addressing emerging needs.

- Drove a strategic reorganization of the global enterprise digital technology stack, aligning it with business requirements and actively addressing emerging needs.- Reduced annual spend on external applications by 25% in less than 10 months by renegotiating contracts and streamlining administrative burden.

- Led globally disbursed teams responsible for renewals, increased net dollar retention, decreased churn, high product adoption, and high customer satisfaction rates.- Owned all post-sales teams including customer success, education, professional services, and customer support – all with a revenue generating or revenue supporting function.

- Lead global technical support teams in the United States, India, Argentina, Canada, and Mexico, providing 24/7 support to private and public government customers.

- Partnered with internal product, support, and operations teams as well as external Salesforce teams, to fully operationalize and automate provisioning and upgrades for 10k+ environments quarterly – with zero downtime.

- Lead an implementation team of global consultants delivering professional services at 95%+ customer satisfaction with 75%+ profit margins.

Tampa, Florida, United States

- Launched an office-in-a-box solution intended to enable the launch of an entire medical office in retail locations within 48 hours of a shipment arriving; including all hardware, software, networking, technical accessories, written and visual instructions, troubleshooting options, enablement, and 24/7 support.

Springfield, Illinois, United States

- Responsible for all uptime and customer success for a 30,000+ user ISP division.- Enabled a 200x increase in users by leveraging the newest technology available and by building strong partnerships with vendors such as Cisco Systems and nationwide data center providers.

Springfield, Illinois, United States

- Sold and implemented network and infrastructure improvement projects, equipment, and services.- Engaged in consultative sessions with customers to meet business requirements and industry regulations.