Kim Heriza Email & Phone Number

Boston, Massachusetts, United States

Centennial, Colorado, United States

Broomfield, Colorado, United States

Successful migration from on prem Exchange to Exchange online, Skype to Teams, OneDrive, SharePoint, and Azure ADConfiguration, implementation, and rollout of Okta, SailPoint, Zoom, Dashlane, OneDrive, Teams, Proofpoint, Exclaimer, and Calendly Research, test, document, and implement new technologies/applications to improve efficiency and security of the overall networkPlan and perform system upgrades during approved maintenance windows and application upgrades Configure, monitor, and maintain security of servers, applications, and programsRespond to and resolve issues reported from system alerts and notificationsCreate and maintain user accounts, roles, access, and privilegesInvestigate, resolve, and close user reported issues and application issues through a ticketing systemBuild, configure, patch, upgrade and troubleshoot physical and virtual windows serversManage and facilitate complete on-site data center move to new data center with zero unplanned outagesContribute to the remediation of all audit findings

Broomfield, Co, United States

Boulder, Co

Greater Denver Area

Assist Senior Network Engineer with migration of remote and local data centers to AWSProvide support to external customers for Kyrio’s GO2Broadband platformImplement and configure Cloudberry S3 backups for multiple Windows servers running in AWSImplement and configure Trend Micro Security as a Service for AWS environmentSupport Software Developers with software releases, code deployment, SQL queries, identifying bugs & documenting testing procedures.Manage maintenance activities to keep servers and systems up-to-date and secure

Denver, Co

Maintain onsite data center which consists of local SAN, NAS, Virtualization, Mail Server, Core and Access switchesConfigure and maintain satellite office infrastructure utilizing MPLS and hardware VPN for seven remote locationsSet up and maintain VMware environment including SRM for real-time failoverResearch and set up industry standard security protocols related to the financial industry, including email redaction, penetration testing, password complexity and internet restrictionsAnalyze, research and propose new software and hardware solutions to increase productivity and security Maintain integrity of the network, server deployment, and securityTroubleshoot malfunctions of network hardware/software applications and security systems to resolve operational issues and restore servicesMaintain network security through proper configuration of VPN and Firewalls using two factor authenticationMaintain contracts for ISP, telephony, software, hardware and supportManage all system back-up and restore protocols including complete configuration of disaster recovery plan, enabling the organization to recover from any unexpected data loss or failureWork with Director of IT on projects for internal initiatives as well as client requirements

Broomfield, Co

Implemented rollout of Wide Area NetworkSupported Netware and Server installations, configuration, and troubleshootingImplemented all new hardware and software applicationsManaged large assessment and remediation projectImplemented and administered Polycom Video Conferencing SystemManaged all software/hardware selection for Local Area NetworkOperated and maintained the physical layers of the Network, both voice and dataEnsured complete backups of Novell and Microsoft ServersMaintained PBX and Voice Mail SystemsSupported 200 Node Network, including three remote locationsPerformed installations, upgrades, maintenance and repairs of PCs and related hardware/software

Denver, Co

Supervised staff of three IT administratorsMaintained all operations for the IBM AS/400 MainframeProvided technical support for eight cheese plants and all Leprino transportation companiesEstablished and maintained budget forecasts and expendituresSuccessfully managed and performed large scale projects/upgrades Maintained and tracked movement and execution of all backups using IBM's BRMS management softwareSupported department of 18 people, 600 users and 11 remote sitesResponsible for all communications with remote sites using 5494 controllersInterviewed and hired operators, wrote job descriptions, and performed annual reviews, performance expectations and shift documentation for all three administratorsAccounted for all security issues on the AS/400Ordered all computer suppliesPrepared proposals for new hardware and software

Lafayette, Co

Supported over 100 users as sole systems administratorConducted performance analysis for CFOImplemented disaster recovery planDiagnosed and corrected Twinax controller failuresManaged successful hardware upgradesSetup remote communications for 18 district offices using various technologiesSetup client PC hardware and software productsSetup user accounts including exchange and security accessManaged printing and file sharing resourcesInstalled network-based applicationsFacilitated user training sessions and authored technical documentationDisplayed excellent communication and problem solving skills with both technical and non-technical customers

Denver, Co

Maintained all operations on the IBM AS/400 Model B45, including scheduling and monitoring batch jobs, creating user profiles, system performance, determine causes of problems by monitoring joblogs, system output queues and history logsExtensive use with Query, PDM and DFUProgram jobs using GROUPI Software, the leading mailing list management system

Central Islip, Ny

Worked independently to ensure all procedures were completed properly Troubleshot problems with remote clients and staffPerformed communications support for all remote locations via leased, satellite and switched line connections

Aws Technical Essesntials

Ccna Certification, Information Technology

Network+ Certification, Information Technology

Microsoft Active Directory, Information Technology